IT Support Analyst - Sherwood Park, Canada - Strathcona County

Strathcona County

Verified Company

Sherwood Park, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This posting is for 1 temporary full-time position up to 12 months

The Support Analyst (Tier 1) within the Customer Support Centre (CSC), is the primary contact point and problem solver for end-users that require support or services from the Information Technology Services department.

This position is responsible for providing excellent customer service and meeting published service level expectations when responding to, recording and resolving computer-related issues.

This position works with County Tier 2 and Tier 3 staff, vendors, consultants and other ITS resources to deliver services that help departments to meet their strategic objectives.

Responsibilities:

Triage, first level support, password resets, basic troubleshooting and user instructions
Assist with IT orders, PC builds and shipping of equipment
Manage the creation and termination of client accounts in AD and Office 36
Perform administration duties including Office 365, Active Directory Services (ADS), Mobility Management and Hardware Inventory Management
Conduct followups with customers, inquire if there are any additional ways IT can enhance service delivery
Develop and maintain technical expertise and troubleshooting skills to identify and resolve computerrelated issues
Research and identify solutions in an effective, realtime manner; recommend improvements to existing processes and documentation

Qualifications and Skills

Minimum of a twoyear ITrelated diploma with one year of work experience in an IT environment
CompTIA A+ certification is preferred
Computer help desk and/or publicsector experience is an asset
Knowledge of ITIL service delivery framework is an asset
Strong PC hardware and software troubleshooting and problemsolving skills
Knowledge of peripheral and related software installations as well as good working knowledge of network connectivity
Strong working knowledge of personal computer hardware, Windows operating systems, standard corporate software and TCP/IP networks
Excellent customer service skills and attention to detail

Conditions of Employment

Valid Alberta Class 5 Driver's licence and submission of a 5year Driver's Abstract with less than 7 demerits

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta.

Our vision is to become Canada's most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.

Why Join Strathcona County:
(depending on position)

Competitive salary and comprehensive benefits package, which includes:
Extended health and dental coverage
Health and wellness spending account
Life and disability insurance and critical illness programs
Retirement and pension programs
Paid and unpaid leave programs
Earned day off program
Employee and family assistance program
Commitment to employee development, through internal and external training and development opportunities.
Wellbeing programs and a safety culture focused on physical and psychological health in the workplace.

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences. _

We thank all applicants for their interest; however, only those selected for an interview will be contacted.