Parts Support Advocate-cummins Care - Pointe-Claire, Canada - Cummins Inc.

Cummins Inc.

Verified Company

Pointe-Claire, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Parts Support Advocate-Cummins Care (Hybrid)

Description
Parts Support Advocate-Cummins Care (Hybrid)

Our culture believes in _POWERING YOUR POTENTIAL_.

We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.

That's what _#LifeAtCummins_ is all about.

We are looking for a talented Parts Support Advocate-Cummins Care (Hybrid) to join our team specializing in Parts Advocate for our CORPORATE ORGANIZATION in Quebec Canada.

In this role, you will make an impact in the following ways

Provide support to customers, including endusers, distributors, and/or dealers, seeking information through various mediums.
Document customer interactions information within Cummins.
Build a professional relationship with customers to increase loyalty in the Cummins products.
Resolve customer issues through a broad understanding of Cummins processes, systems, and practices.
Escalate more complex issues providing documentation through process.
Support quality improvements and response targets.
Participates in continuous improvement activities.
Understands contact center policies and procedures.

Qualifications
To be successful in this role you will need the following

Service Capability, Capacity and Coverage
Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

Collaborates

Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively

Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences.

Manages complexity

Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict

Handling conflict situations effectively, with a minimum of noise

Customer focus

Building strong customer relationships and delivering customercentric solutions.

Situational adaptability

Adapting approach and demeanor in real time to match the shifting demands of different situations.

Optimizes work processes

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Education, Licenses, Certifications
Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Minimal relevant work experience required.
Additional preferred qualifications, not necessary but are a big plus for this role
Bilingual (Written/Spoken)
Previous Parts experience within the industry
Experience working with multiple systems at once

Job SERVICE

Primary Location Canada-Quebec-Montréal-Canada, QC, Pointe-Claire, Cummins Eastern Canada

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 16, 2023, 12:00:00 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Req ID: 230004FQ