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    Supervisor, Industrial Services - Edmonton, AB, Canada - Cummins Inc.

    Cummins Inc.
    Cummins Inc. Edmonton, AB, Canada

    3 weeks ago

    Default job background
    Description

    We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

    We are looking for a talented Service supervisor to join our team
    Supervises employees who install, service, and repair equipment and machinery.
    Supervises Service Technicians and/or Service Team Leaders; monitors Technician productivity and repair quality.

    Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.

    Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
    Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations

    Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.

    Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

    Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

    Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; interprets electronic tool results or recommendations to determine next steps for service resolution.

    Customer focus - Building strong customer relationships and delivering customer-centric solutions.
    Education, Licenses, Certifications
    ~ College, university, or equivalent Bachelor's degree in relevant discipline is preferredThis position may require licensing for compliance with export controls or sanctions regulations.

    Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
    Experience working with KPI measures in a union environment and asset.
    Previous experience overseeing technicians an asset, especially in field service.
    Cummins warranty experience an asset.
    Red seal heavy equipment or commercial transport certification an asset.
    NFPA electrical safety training/experience an asset.
    Provide some after hours support to on call technicians as needed.
    Job SERVICE
    Job Type Experienced - Exempt / Office
    This position may require licensing for compliance with export controls or sanctions regulations.

    As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.

    Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.
    You will receive annual merit and profit sharing based on individual and company performance.
    DIVERSITY & INCLUSION

    We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.

    Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.

    EVERY EMPLOYEE, EVERY COMMUNITY

    You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.

    You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.

    To learn more about the most common job scams, tips on how to avoid being scammed and federal reporting procedures, please visit
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