Bilingual Research Benefits Administrator - Maisonneuve, Canada - Manulife

Manulife

Verified Company

Maisonneuve, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience.

Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

As a member of our team you will be supporting large corporate clients, coordinating efforts to provide world class benefits administration and customer service.

Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.

Responsibilities

Act as the Plan Administrator for Group Benefits clients
Update administration system for member records including new hires, terminations, and changes
Manage client requests within specified turnaround times
Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received
Review and improve on existing processes, including documentation updates
Research member eligibility related issues, understand the root cause, fix the issue and suggest preventive measures for the future
Provide direction and coaching on member administration updates
Research and analyze member eligibility related issues, understand the root cause, correct the issue and suggest preventive measures for future occurrences.
Process all memberrelated eligibility requests daily
Manage the client inbox items submitted by the employers and provide follow up within the set Service Level Agreement in place
Administer all member eligibility processes in accordance with the client specific Admin guide
Research and analyze member eligibility related issues, understand the root cause, correct the issue and suggest preventive measures for future occurrences.
Take ownership for troubleshooting member related issues by researching all existing documentation before escalating to the next level
Provide accurate and thorough answers to client requests and questions
Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received
Raise any issues and administration incidents to the Senior Benefits Administrator
Have a clear understanding of impact on eligibility as related to Payroll/Pre-Authorized Debit processing
Provide support to the implementation team on the installation of new business and ensure that delivery deadlines are met;
Update as instructed, all tasks in the Project Management tool daily and accurately

How will you create impact?

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

Exceptional customer service focus
Strong Negotiation & Influencing Skills
Action Oriented Problem Solver
Collaborative Team Player
Produce high quality deliverables on time

What you bring

You never lose sight of the customer their needs and their experience in doing business with us. You put the customer at the center of everything you do
Excellent verbal and written communication skills in both English and French
You learn FAST. You pick up new ideas, concepts, technologies, and tools easily
You realize that the need to continue to learn and invest in your own development is a neverending journey.
You demonstrate accountable behaviors you take initiative, and show ownership in everything you do
You're a capable and innovative problemsolver. You don't like to stand by when you notice that there's something that could work better for your team or Manulife. You want to improve things and you do something about it
You can adapt to change, and even embrace it
You successfully manage competing priorities like a champion.
You maintain your composure and bestself during challenging times or challenging interactions
You enjoy working with partners, have topnotch communi