Regional Surveillance Technician - Pickering, Canada - Great Canadian

Great Canadian

Verified Company

Pickering, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Pickering Casino Resort & Casino Ajax is seeking a Regional Surveillance Technician

This position is responsible for maintaining and ensuring Surveillance Video Management systems operate in accordance with functional design specifications through systematic and defined activities/processes, as well as maintenance and support of multiple assigned systems within established performance criteria.

Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees.

Responsible for overall performance and availability of assigned VMS
System optimization activities including, but not limited to patching, upgrading, and performance tuning
Analysis, troubleshooting and resolution of system hardware, software and networking issues up to and including system operating system
Performance of high level root cause analysis for service interruptions, resolution of issues and creation of preventive measures
Develop change requests including implementation, communication, testing and back out plans.
Maintenance of system documentation and provision of reports on maintenance contracts, SLAs and warranty information on of assigned systems
Monitor, review and administer system health checks and daily backup processes
Establish and maintain IT processes supporting assigned systems
Communicates effectively with all appropriate operational departments
Builds strong working relationships with all operational departments, guests and vendors
Complies with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Maintains technical databases and software
Trains employees on equipment use
Prepares and follows an approved Preventative Maintenance Schedule
Liaises with end users, vendors and technical teams on troubleshooting and issue resolution activities
Develops and maintains technical documentation to ensure it is current and accurate

Successful applicants will demonstrate the following qualifications:

Post-Secondary education in information systems or suitable combination of education and experience.
Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication.
Microsoft MCSE Server Infrastructure a strong asset
TCP/IP Networking experience a strong asset
Computer literacy in MS Office and MS Windows
Alarm and Security Technician Certification an asset
CCTV/NTSC video signal experience a strong asset
Computer hardware and software troubleshooting experience an asset
Knowledge of AutoCad an asset
Honeywell, Avigilon, Milestone, Genetec VMS certifications an asset
Valid "G" Driver's License