Front of House Manager - Ottawa, Canada - Dessert First
Description
About us
We are a bakery and café, we produce everything in small batches and use best quality ingredients to ensure our end-product is exceptional.
Overview:
Responsibilities:
- Oversee the daily operations of the front of house staff
- Train, supervise, and support front of house team members
- Ensure excellent customer service and guest satisfaction
- Ensure all guests receive prompt, friendly, and courteous service.
- Address and resolve customer complaints and concerns in a professional manner.
- Manage reservations and seating arrangements
- Schedule staff shifts to ensure adequate coverage during peak and offpeak hours, particularly focusing on busy brunch times
- Oversee the daily opening and closing procedures of the café.
- Collaborate with kitchen staff to ensure efficient service
- Oversee the barista team to ensure highquality coffee and beverage preparation.
- Train baristas on new recipes, techniques, and customer service skills.
- Monitor and maintain equipment to ensure optimal performance and cleanliness
- Manage inventory, including ordering supplies and maintaining stock levels.
- Maintain cleanliness and organization in the front of house area
- Ensure compliance with health and safety regulations
Qualifications:
- Previous experience in the food industry or restaurant management
- Strong leadership and interpersonal skills
- Ability to work well under pressure in a fastpaced environment
- Excellent communication and customer service skills
- Availability Monday, Tuesday, Friday, Saturday and Sunday from 9am to 5:30pm
- Flexibility to work holidays
Pay:
$20.00-$22.00 per hour
Expected hours:
per week
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Onsite parking
Schedule:
- 8 hour shift
- Every Weekend
- Monday to Friday
Supplemental pay types:
- Tips
Education:
- Secondary School (preferred)
Experience:
- Hospitality: 3 years (required)
- Supervising: 1 year (required)
Licence/Certification:
- Smart Serve (preferred)
Location:
- Ottawa, ON K1S 3W9 (required)
Work Location:
In person
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