Front of House Manager - Ottawa, Canada - Dessert First

Dessert First

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

About us

We are a bakery and café, we produce everything in small batches and use best quality ingredients to ensure our end-product is exceptional.

Overview:

Responsibilities:

Oversee the daily operations of the front of house staff
Train, supervise, and support front of house team members
Ensure excellent customer service and guest satisfaction
Ensure all guests receive prompt, friendly, and courteous service.
Address and resolve customer complaints and concerns in a professional manner.
Manage reservations and seating arrangements
Schedule staff shifts to ensure adequate coverage during peak and offpeak hours, particularly focusing on busy brunch times
Oversee the daily opening and closing procedures of the café.
Collaborate with kitchen staff to ensure efficient service
Oversee the barista team to ensure highquality coffee and beverage preparation.
Train baristas on new recipes, techniques, and customer service skills.
Monitor and maintain equipment to ensure optimal performance and cleanliness
Manage inventory, including ordering supplies and maintaining stock levels.
Maintain cleanliness and organization in the front of house area
Ensure compliance with health and safety regulations

Qualifications:

Pay:
$20.00-$22.00 per hour

Expected hours:
per week

Benefits:

Schedule:

Supplemental pay types:

Education:

Experience:

Licence/Certification:

Location:

Work Location:
In person

Pastry Cook/ Cake Baker