- Greeting and assisting all customers that enter the service area.
- Addressing customer inquiries in person, through email, or on the phone.
- Engaging with customers and acting as liaison for the service department.
- Contacting customers when additional work is required ensuring that work is authorized.
- Following-up on status of repairs to ensure units will be ready when promised.
- Advising customers of the status of repairs and any delays when required.
- Working with service personnel to provide accurate quotes on costs of repairs.
- Providing work orders to Shop Foreman for scheduling.
- Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for.
- Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.
- Performing other duties as assigned.
- High School Diploma or GED.
- Minimum of 2 years Customer Service experience.
- 2 – 5 years prior Service Department technical experience or mechanical background preferred.
- Energetic and friendly with excellent verbal and written communication skills.
- Self-starter with the ability to prioritize and organize workload in a fast paced environment.
- Excellent attention to detail with the drive to meet tight deadlines.
- Experience with CDK Software considered an asset.
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Service Writer - Edmonton, Canada - CB Canada
Description
WHY CALMONT
At Calmont, you are more than just an employee, everyone is a respected and valued member of our team. We provide a supportive work environment which enables personal and professional growth.
ABOUT THE ROLE
Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates. We are currently accepting resumes from dedicated and energetic individuals who are looking for a challenging and rewarding career as a Service Writer at our Calmont Equipment branch - Bobcat of Edmonton.
As a Service Writer, your primary responsibility is to manage the day-to-day administrative and clerical functions of the service department. As the first point of contact, you will represent the service department and the company to our customers. Some of the job duties include, but are not limited to:
Job Requirements:
DESIRED SKILLS AND EXPERIENCE
WHY YOU SHOULD APPLY
If you are committed to excellent customer service and enjoy working in a fast-paced environment, then this may be the opportunity for you At Calmont, we believe in a healthy work-life balance and we are pleased to offer a competitive compensation package, along with a first-class benefits package for the correct individual.
Thank you for your interest in joining our team Those moving forward in the process will be contacted by a member of our team. Our organization is committed to being fully vaccinated against COVID-19. We require the successful applicant to disclose their vaccination status and provide proof of their full COVID-19 vaccination.
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