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    MANAGER - Full Time - Toronto, ON, Canada - Viafoura

    Viafoura
    Viafoura Toronto, ON, Canada

    1 week ago

    Default job background
    Full time
    Description
    Viafoura is on a mission to empower media brands to activate their digital audiences.

    We're at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people.

    The Onboarding Manager is responsible for leading, planning and successfully delivering the integration of the Viafoura software.

    The primary responsibilities include white glove service project delivery for our enterprise customers (including some of the world's largest publishers), redesigning the SMB & MM tracks with a focus on quality, effectiveness and timeliness, and leading change management initiatives.

    This will be perfect for you if you enjoy working with all functions and levels within an organization both internally and externally, have an obsession with high quality delivery and have a passion for process automation and optimization.

    This role is dynamic in nature (both tactical and strategic) and ideal for a leader wanting to work in high-performing environments, working in consultative customer success with exciting and difficult challenges, and taking ownership of transformational projects

    Location:
    Toronto preferred - Remote Supported

    Serve as the primary contact for development and management of the full Onboarding program to support new customers at various levels.

    Develop and maintain comprehensive project plans for enterprise customer onboarding cycles, juggling key milestones, project timelines and risk assessments.

    Define, develop and own the creation of the customer onboarding portal, automated for SMB & MM tracks, monitoring deployments closely at scale.

    Assess client onboarding experiences, feedback, and data to identify areas to enhance the Onboarding Program. Report on metrics and return on investment to make recommendations and adjustments to ensure highest quality program delivery.
    Exceeds in high quality delivery and project management execution.
    Support, Sales, Product Management, Marketing, Implementation Services).
    A passion for being at the top of your game
    #
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