Reservations & Revenue Manager - Vancouver - InnVest Hotels

Description

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo. With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest's portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

Key Responsibilities

Revenue Management

• Develop and implement dynamic pricing strategies to maximize room revenue and market share
• Conduct ongoing market analysis, including competitor rate monitoring and demand pattern evaluation
• Manage customer segmentation and implement targeted pricing strategies by segment
• Prepare, analyze, and present detailed revenue forecasts, performance reports, and market insights to executive leadership
• Ensure best practice revenue standards, including length of stay yield management, inventory availability by channel, and accurate rate loading

Inventory and Channel Management

• Manage room inventory and pricing across all distribution channels including direct, OTAs, and GDS
• Ensure optimal visibility, content accuracy, and pricing across all booking platforms
• Monitor and resolve rate parity discrepancies in collaboration with OTA market managers
• Optimize channel mix to balance cost of acquisition with revenue performance

Reservations Management

• Train, mentor, and develop the reservations team to improve conversion, service quality, and revenue capture
• Implement and refine processes to improve reservation accuracy, overbooking controls, and group booking management
• Monitor reservation inventory, blocks, and allotments to ensure maximum profitability
• Ensure the website booking engine remains accurate, functional, and aligned with revenue strategies
• Assist in managing room authorizations, rates, and restrictions and communicate strategies clearly to each property
• Oversee no show and cancellation management and ensure charges are processed in accordance with Banff Collection policy

Collaboration and Coordination

• Work closely with Sales, Marketing, Front Office, and Operations teams to align revenue strategies with promotional and service initiatives
• Review and approve group pricing proposed by the Sales team to ensure revenue optimization
• Provide revenue management guidance and best practice support to Sales and Operations leaders

Systems and Process Management

• Maintain and optimize all revenue and reservations systems, including PMS (stayNtouch), channel manager and booking engine (SiteMinder), and revenue management system (IDeaS G3)
• Ensure accurate, timely data entry and system integrity across all platforms
• Identify opportunities for system, reporting, and process improvements

Strategic Planning

• Participate in the development of the annual sales plan and operating budget
• Support long term revenue strategy and forecasting initiatives

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Desired Qualities

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Leader: Inspires teammates to follow them
• Thought Provoking: Capable of making others think deeply on a subject
• Functional Expert: Considered a thought leader on a subject
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Financial: Inspired to perform well by monetary reimbursement
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

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