Client Service Analyst - Toronto, Canada - Ministry of the Environment, Conservation and Parks

Ministry of the Environment, Conservation and Parks

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you pride yourself in providing excellent customer service? Then you will want to consider this position.

You will work with the Ministry of the Environment, Conservation and Parks, Environmental Assessment and Permissions Division/Client Services and Permissions Branch, to achieve and sustain service excellence as well as operational efficiencies.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the

OPS Anti-Racism Policy and the

OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's

Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: In this role you will:

Provide team leadership, technical advice and guidance to customer service staff providing information and/or transactional services to customers, ensuring a consistently high quality service.
Provide interpretation regarding the intent and content of related legislation, regulations, policies and procedures to internal and/or external customers, client groups and other stakeholders, ensuring a consistently high level of professionalism, service excellence and customer care.

How do I qualify?:

Technical Expertise:

You have experience in Customer Quality Service Standards to ensure that customer service staff meet applicable standards in order to assure service excellence; and to provide professional, responsive customer service care when handling escalated calls or enquiries.
You have knowledge of adult education principles and practices to develop and deliver training materials and programs.
You will provide Quality Service standards and procedures for responding to internal and external requests about ministry review process, status of ministry review and potential audit/review requirements.
You will review Relevant sections of the Freedom of Information and Protection of Privacy Act to determine whether or not information can be disclosed to customers.

Communication and Research Skills:

You can provide Quality Service standards and procedures for responding to internal and external requests about ministry review process, status of ministry review and potential audit/review requirements.
You will research methods and techniques to research information related to operations, processes and best practices; to conduct research related to contentious issues, complaints and problems; and to compile information for reports.

Computer Skills:

You have knowledge of web based information technology solutions for the purposes of documenting client/stakeholder related issues that can be used by IT Support staff to isolate the problem and provide a resolution.
You will translate business / end user challenges into technical assessment for use by IT support personnel.

Additional Information:

Address: