Program Support Officer - Hamilton, Canada - Mohawk College

Mohawk College

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Program Support Officer (Appendix D/

Temporary Assignment:
August August 2025) Status**:Appendix D/

Temporary Assignment:
August August 2025

Hours:
Monday to Friday; 35 hours/week

Campus:
Fennell

Pay Band:
E

Rate of Pay:
$26.47

Posting Date:
August 9th, 2023

Closing Date:
August 15th, 2023 at 7:00pm EST

We support and encourage the contributions of our diverse employees.

Supported by a new strategic plan we are committed to nurturing an equitable, diverse and inclusive environment for everyone who learns and works at Mohawk.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce.

As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

Program Support Officer

This position provides front-line administrative support to all programs and service courses within the School of Health and Community Services.

The incumbent provides customer service to students, faculty, support staff, Advisory Committee members, and general public inquiries.

The incumbent must be able to function at a level that requires independent problem-solving and decision-making skills in the execution of the various and complex activities and issues.

Responsibilities:

The duties of this position will include, but are not limited to the following:

Provides Administrative support to academic areas within the School of Health and Community Services
Customer Service

Provide customer service to students, faculty, support staff, Advisory Committee members, and general public inquiries.
Provide information and general advice to students, support staff and faculty regarding college procedures, office procedures, exemptions, appeals, academic dates and referring to services offered through Mohawk College
Posting class cancellation notices when faculty are off due to illness
Providing course outlines requested by former students or other institutions through electronic mail and in person, as requested
Liaises between faculty and students, providing front line service in order to handle inquiries from students
Book rooms on behalf of any departmental staff member spot bookings/specialty lab bookings (approving specialty lab requests as required)
Assist faculty with any classroom concerns by triaging and reaching out to college departments for a remedy on staff's behalf
Booking/signing out AV equipment following up with requester if item is not returned
Provide front line triage support and support SSA/SSC especially during peak periods of promotion and semester start
Use internal software programs, Banner, FAST Suite, Virtual DCT, Academic Reporting Tool, COMMS, EOIS
Arranging guest parking, guest speaker letters, rooms etc. for department staff
Assists with orientating new staff access to classes/offices/setting up computer/printer/troubleshooting and guiding to other staff members if question is outside scope (payroll/timesheets/eLearn)

Academic Tasks

Composing, typing and filing, internal and external correspondence as directed by Manager, Dean, Associate Dean, or Assistant to Associate Dean
Organizes, prepares and revises academic related information for distribution
Distribution of incomplete profiles, grade change forms, and other departmental forms while maintaining the confidentially of individual student records, personal student and faculty information and financial information for the department
Prepares and mails letters of academic offences according to college policies
Ensures student appeals are processed in accordance with policy directives
Reviews, verifies, and sends Dean's Honour lists, graduation lists, and any other registrar functions for signature and mailing
Assists faculty with departmental textbook orders, custom courseware and obtaining desk copies from publishers
Produces and edits manuals for the department under direction of supervisor
Provides feedback and possible solutions to the Operations Manager and Associate Dean regarding refining work methods and techniques to improve accuracy and efficiency within the department and maintaining a high level of customer service
Gather quotes for academic related experiential learning on behalf of staff and faculty
Process any supplemental department offerings/certificates i.e. security licensing, private investigator licensing
Compiles and organizes necessary data on behalf of the Operations Manager and/or Associate Dean for special projects, funding proposals, research, newsletters etc.
Assisting students with registering and adding/dropping courses within the first 10 days of each semester
Organization gather invigilator requirements for department, use current list of staff, determine if more staff are needed and loop in Operations Manager, support w