Chief Agents - Montreal - Physio Extra

    Physio Extra
    Physio Extra Montreal

    1 day ago

    Full time
    Description
    PhysioExtra is currently looking for chief agents to complete its team(s) .

    Reporting to the Clinical Director, the Chief Agent assists him/her in the day-to-day management of the reception area and ensures that all customer service standards are met by the team of agents under his/her supervision.

    MAIN DUTIES AND RESPONSABILITIES:

    • Ensure the quality of service provided by the clinic agents
    • Ensure the customer experience according to the standards in place (sending reference cards, birthday email, etc.)
    • Manage the CNESST/SAAQ schedules of the clients
    • Administrative follow-up of CNESST/SAAQ client files (authorizations, reasoned opinions, tags, sending of reports, etc.)
    • Manage the therapists' schedules according to the standards
    • Manage the schedule of the agents
    • Fax all authorization requests and reports, documents to physicians, etc.
    • Perform secretarial duties
    • Answer the phone, inform clients about services offered, schedule and confirm appointments
    • Greet clients, take payments, schedule appointments according to the treatment plan issued by the health professional
    • Balancing weekly transactions
    • Follow-up on accounts receivable and client absence fees
    • Support the clinical director in various cases

    YOU LIKE TO:

    • Help improve people's lives at work
    • Be able to express your ideas and share your opinions
    • Move upwards in a growing company that challenges you every day
    • Celebrate success in different ways: Holidays, happy hour, team activities, etc.
    • Be authentic with your colleagues and have fun at work
    • Work in an inspiring environment
    • Benefit from several employee benefits such as: insurance, RRSP, physical activity reimbursement, etc.

    SKILLS AND ABILITIES

    • Excellent knowledge of computer tools
    • Experience in team supervision
    • Strong sense of customer service
    • Training or experience in customer service, an asset
    • Secretarial diploma, an asset
    • Excellent communication skills
    • Excellent oral and written French, fluency in English an asset
    • Good learning skills
    • Enjoys working in a team environment
    • Experience in the health field, an asset
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