Change & Release Specialist - Waterloo, Canada - Definity

Definity

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job

ID :
6487

Category :
Technology Solutions

Brand :
Definity

Regular/Temporary :
Regular

Fulltime/Parttime :
Full Time

Location :
Waterloo, Canada

Definity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

With strong roots that date back to 1871, we've grown to become a digital leader in the insurance industry. We're proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you:
It's better here. Why? Because we CARE, and we provide an employee experience that's collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Who Were Looking For:

You have exceptional customer service skills and ask thoughtful questions to understand customer needs
You are constantly and actively looking for ways to add value to customers in the change management process
You are selfaware, selfmotivated and demonstrate strong multitasking and time management skills
You have excellent verbal and written communication skills

You're Responsibilities:

Change Management

Managing the endtoend change management process covering the change lifecycle, providing metrics and reporting, and driving process improvements.
Maintaining and providing continuous improvement to existing/new change request documentation, technical assessments and consolidated change schedule
Facilitating Technical Advisory Board meetings (TAB), Change Approval Board meetings (CAB), including Emergency CAB meetings (ECAB), to review and receive from stakeholders an appropriate action: adjust/approve/reject requests and proposals for change
Change Management Methodology & Tools
Defining policies governing all types of changes to meet future needs.
Provides input into the selection of and leverages a centralized ITIL ticketing and reporting system
Creating and disseminating documentation of processes and procedures related to changes and change management

Risk Management

Using change management policies and procedures to document, track, assess impacts/risks and approve changes to the environment
Investigating any issue or risk from planned changes that could significantly impact daytoday business operations and reporting to Operations leadership
Ensuring all change management processes and procedures are in line with appropriate compliance, regulatory, and internal control standards of Definity

Relationship Management

Working closely with other ITSM managers/teams to ensure alignment between areas
Managing the daytoday relationship and delivery of an IT vendor across a specific contract, ensuring smooth daytoday delivery of change solutions or services
Developing and maintaining effective working relationships with business representatives and other IT leaders

You're Skills & Experience:

University Degree or college diploma in computer science, information systems, or a related discipline
5+ years of relevant experience supporting Information Technology operations
5+ years of Change Management experience
Experience working in the DevOps world of continuous deployment where change is part of the culture and processes.
ServiceNow experience would be considered an asset
Excellent understanding of a project's life cycle

Go ahead and expect a lot — you deserve it, and we've got it:

Hybrid work schedule for most roles
Company share ownership program
Pension and savings programs, with companymatched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid