Guest Service Agent - Ingonish Beach, Canada - Keltic Lodge & Highlands Link Golf Course
3 weeks ago
Description
PLEASE NOTE:
ONLY THOSE WHO LIVE LOCALLY, OR CAN REASONABLY COMMUTE TO INGONISH BEACH, CAPE BRETON CAN BE CONSIDERED AT THIS TIME.
**Who We Are
- **Keltic Lodge Resort and Spa is a historic Cape Breton Resort and is located in the heart of Cape Breton Highlands National Park overlooking the Atlantic Ocean. Just 2 hours from Sydney, NS and a 5 hour drive from Halifax, the resort has been welcoming guests to Cape Breton, Nova Scotia since July 1940.
Keltic Lodge is hiring for the following hotel service positions:
Guest Service Agents
$16-$17/ per hour
Essential Functions-
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Conduct Night Audit Procedures as assigned
- Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms
- Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
- Assist guests regarding resort facilities in an informative and helpful way
- Respond to each Guest who approaches the Reception Desk
- Drive rate through upselling room brands
- Communicate effectively with coworkers and customers in an English work environment
- Other duties as assigned
Required Qualifications-
- Completion of apprenticeship program, or a college program in front desk operations or hotel management or past experience in customer service
- Professional English proficiency to communication in English work environment
- Accuracy and speed in executing assigned tasks
Hours of work- 30 to 40 hours per week
Shifts include:
weekends, holidays, morning, afternoon and evenings. Overtime may be required.
Bonus:
- An additional bonus of $2 per hour for each hour worked will be provided to all employees after October 31st, 2023 who a) work a minimum of 500 hours for the season between May and October and b) work until at least the first Saturday of September 2023. Returning employees for the 2024 season will be eligible for the same $2 per hour bonus structure for the 2024 season, plus an additional $500 as a returning employee bonus.
Work location- 383 Keltic in Rd, Ingonish Beach, Nova Scotia
Keltic Lodge Resort and Spa is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
Indigenous persons, vulnerable youth, newcomers, and persons with disabilities
Job Types:
Full-time, Seasonal
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overtime
- Weekend availability
Job Types:
Full-time, Part-time, Fixed term contract, Seasonal
Contract length: 5 months
Part-time hours: 20-40 per week
Salary:
$16.00-$18.00 per hour
Benefits:
- Company events
- Discounted or free food
- Onsite gym
- Onsite parking
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Ingonish Beach, NS B0C 1L0: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)
Work Location:
In person
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