Technical Support Specialist - Victoria, Canada - Securitas Electronic Canada Inc

Securitas Electronic Canada Inc

Verified Company

Victoria, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CAMACC Systems is one of the newest members of the Securitas family.

We are an advanced technology company that builds and installs custom video surveillance gear, including cameras and storage hardware, as well as the world's best software to integrate and drive the entire system.

We use technology to get a clear picture of the world to improve safety, security and operational efficiency across many sectors.

Accurately log and document work history on all tickets
Proactively communicate with customers on the progress of openticket issues.
Proactively communicate with service and other departments to ensure customer issues are fully resolved as fast as possible
Acquire an active and accurate knowledge of all products and services.
Effectively manage problems through all phases analysis, resolution, trouble shooting, root cause analysis
Participate in the 24x7 oncall support of the service environment
Other duties as assigned

REQUIREMENTS:

Able to work independently must be selfmotivated, and demonstrate initiative
Excellent troubleshooting and problemsolving ability
Excellent verbal and written communications skills
Able to multitask and prioritize workload
Able to integrate and work efficiently in a team environment
Able to interact well with others and possess a clear understanding of customer service and support
Good working knowledge of LAN'WAN technology experience with TCP/IP
Capable of working extended hours as required including offhours oncall and weekends
Proficiency with identifying and replacing computer hardware
Strong familiarity with Windows OS versions
XP, Windows 7, Windows 10
Experience with CCTV and access control systems
Experience with remote access technologies
Industry recognized certifications related to computer hardware, and networking, security
Microsoft certification a plus (i.e. MCSE certifications)