Service Coordinator - Kirkland, Canada - Contrôles Laurentide

Contrôles Laurentide

Verified Company

Kirkland, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Service Coordinator

Come join the largest supplier of automation and reliability solutions in Eastern Canada. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive.

What is in it for you?

FLEXIBILITY

Summer Fridays
Remote Work
Dress for Your Day

COMMUNITY

Happy Hour
Team Building
Employee Recognition Gala
Fundraising
Multiple Workplace Committees

HEALTH & SAFETY

Fitness Allowance
Employee Assistance Program
Dental & Medical Benefits

CAREER DEVELOPMENT

Personalized Career Path
Professional Training & Development Program
Reimbursement of Tuition Fees

COMPETITVE COMPENSATION

Parental Top Up Program
Professional Development Reimbursement Program
Company Shares
RRSP and TFSA

PROUD TO BE

Canada's Top 100 Employers
Montreal's Top Employers
Canada's Best Managed Companies

Sounds Exciting? Join us

As a member of the customer service team, you will contribute the complete operations cycle through the coordination of service mandates.

Assisting and collaborating with your functional group and the sales team, you will ensure that customer needs are fulfilled while enhancing Laurentide's profitability through the supply of coordination support.

POSITION LEVEL:
Entry-level

WHAT YOU BRING TO THE TABLE

Given your attention to detail you reconcile our customers' purchase orders with our quotes to ensure accurate invoicing
Creation of customer orders according to deliverables and deadlines
Opening of work orders and projects in our computerized management system and assignment of the technical resources necessary to carry out the mandates
Make the necessary purchases for the mandates
Control time entries & expenses of the technical team
Reconcile hours in our computerized systems and those of our customers
Follow up on active WOs, follow up to customers for missing P.O.

Invoicing

Take out the balance sheets of fees and expenses

ESSENTIAL SKILLS AND QUALIFICATIONS TO BE SUCCESSFUL

Minimum 3 years experience in customer service.
DEC in administration an asset.
Bilingualism written and spoken (English and French).
Adept at learning and adapting to new technologies.
Ability to work in a fast paced, dynamic environment.
Ability to work harmoniously in a team as well as autonomously.
Ability to work under pressure and meet deadlines.
Ability to develop strong relationships with both internal and external customers.
Demonstrated ability to handle customer requests and problem solve.
Highly organized individual with strong attention to detail.

WORK LOCATION:

***Kirkland, Qc

ABOUT US
Laurentide's purpose is To Help Industry Thrive in Eastern Canada.

More than words, our values compel us to think differently, to act with integrity and to shape our future according to them.

It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we:

**Empower People. Advance Industry.