Market Manager - North Vancouver, Canada - Quest Non-Profit Grocery Markets

Quest Non-Profit Grocery Markets

Verified Company

North Vancouver, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Quest Outreach Society is looking for the newest member of our Grocery Market Team. As Market Manager at Quest Outreach Society, you will bring management and/or grocery experience to help support market operations at one of our five Lower Mainland Grocery Markets. If you're an organized and driven individual, and carry a passion for food security, then this is the job for you

About Quest
Quest Outreach Society exists to disrupt the cycle of poverty through access to healthy and affordable food.

By bridging the gap between food banks and traditional grocery stores, Quest provides a grocery experience based on principles of dignity, access and sustainability.

Quest believes in a grocery model that simultaneously supports community while reducing greenhouse gas emissions.

A leader in redistribution, we work to actively redirect healthy, good food that would otherwise end up in the landfill and contribute to greenhouse gas emissions.

Almost all of Quest's food is donated by local food partners from across British Columbia and delivered across our five Lower Mainland markets at reduced cost to our client communities.

Quest's five grocery markets are located in Burnaby, Surrey, North Vancouver, East Vancouver and the Downtown Eastside.

Key Responsibilities:

Take care of our people.
Get the right product at the right time to our clients.
Create safe and beautiful spaces.
Recognize our supporters.
Be recognized as leading experts in food security.

Reporting to the Director of Food Logistics, Market Managers are responsible for:

Staffing, Training & Recruitment:

Responsible for the hiring, onboarding, training and supervision of market staff
Responsible for Occupational Health and Safety at the grocery market
Responsible for staff behavior and actions in the grocery market and escalating situations to senior management when required
Responsible for market staff scheduling, vacation and absence management
Conducts performance evaluations of all market staff with support from the Director of Food Logistics
Prepares incident reports as required
Ensures market staff work as a team in an effective and productive manner
Actively demonstrates compassionate leadership and carries a confident understanding of Quest Client communities
Ensures all market staff follow and adhere to Quest Policies and Standard Operating Procedures
Ensures effective lines of communication with Distribution Centre, other Grocery Markets and Head Office
Schedules, trains, supervises and supports volunteers of the organization
Ensures all volunteers follow and adhere to Quest Policies and Standard Operating Procedures

Client Services:

Greets and welcomes all Quest clients
Facilitates client shopping including explanation, demonstration and assistance
Suggests products, points out specials, brings attention to promotions and sales
Supports and facilitates client referrals and client card renewals
Oversees the process and issuance of Quest Client Cards to eligible clients
Works to resolve any issues clients may bring forward, understands when to escalate to senior management

Financial Management & Pricing:

Receives money and makes accurate change
Completes documentation, gives receipts and provides documentation for payment
Tallies daily shopping totals and provides documentation of payment to Accounting
Understands Quest policies and procedures for each type of payment Quest accepts
Submits daily transactions and documentation
Responsible for daily bank deposits
Ensures all Market paperwork is sent daily to Head Office
Troubleshoots financial and/or transactionrelated problems and issues
Ensures product pricing inquiries are forwarded to Distribution Center
Ensures Quest pricing is followed as directed by the Director of Food Logistics
Creates new signage and labelling as required

Market Beautification:

Works with Market staff to ensure market is free of packaging, boxes, pallets etc.
Ensures produce, bread, freezer, fridge and shelf displays are full and clean
Ensures Market is swept, mopped and clear of debris
Ensures shopping baskets, bags and other items are available
Ensures Market is an accessible and supportive environment for both staff and clients
Ensures Market is free of pests, reporting any evidence of activity to the Director of Food Logistics
Maintains and implements a regular sanitation schedule

Food Safety & Display of Product:

Actively leads and oversees sorting and refreshing of produce display throughout the day
Ensures first in first out food rotation is performed daily upon receiving product
Ensures temperature log is maintained on an hourly/daily basis
Monitors Best-BeforeDates and ensures food is in excellent condition
Inspects all packages before stocking and selling to clients
Monitors and maintains daily/hourly stock levels on shelves
Actively leads and oversees