Bell Person - Vancouver, Canada - Pinnacle Hotel Vancouver Harbourfront

Pinnacle Hotel Vancouver Harbourfront

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Bell Person
The Pinnacle Hotel Harbourfront is looking for our next great applicant to take on the role of Bell Person. Reporting to the Director of Front Office, you are an incredibly well-organized, hard-working, and guest
- focused individual who will play a critical role in our guest service experience. A Bell Person is responsible for greeting all guests in the lobby, keeping the lobby neat, safe and organized, assisting with the loading and unloading of guest's luggage from vehicles at curbside, delivering and collecting luggage to guest rooms, as well as other items such as boxes, packages, amenities and letters. The Bell Person works in close contact with the Front Desk, Switchboard and Manager on Duty Manager on a daily basis.

Key Responsibilities:

Assist guests and visitors entering and leaving property with directions, information about hotel amenities, hours of operation, and local areas of interest and activities.
Assist guests/visitors in and out of vehicles, including loading/unloading luggage
Identify and explain room features to guests
Transport guest luggage and other items to and from guest rooms and/or designated bell area
Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly
Assist with luggage storage and retrieval in designated stage areas
Assist guests with the booking, retrieval and return of bikes in the hotel's bike program
Follow all safety and tracking systems securing guest luggage and property
Assists guests with transportation such as calling for taxi, limo, or directions to transit
Ensure the front entrance of the hotel is kept clean and clear
Communicate parking procedures to guests/visitors
Assist all guests in accordance with hotel emergency procedures
Maintain a professional and courteous manner at all times
Actively listen and respond positively to guest questions and resolve issues promptly
Work collaboratively with other hotel departments
Protect the privacy and security of guests and coworkers
Perform other job duties as assigned/requested.