Technical Support Engineer, Trilogy (Remote) - 60,000/year USD - Ottawa
1 month ago
Job summary
The support sector faces mounting complexity as customer demands continue to rise. Today's customers anticipate AI-driven, immediate solutions yet most companies remain stuck in pilot phases.We are bridging this divide through a distinct approach: AI-enhanced "cyborg" agents who combine sophisticated troubleshooting skills with product knowledge and agentic AI capabilities.
This represents the convergence of advanced diagnostics, human judgment, and AI coordination to achieve quicker resolutions now while building cumulative intelligence for the future.
- Investigate unclear failures spanning networks databases cloud infrastructures enterprise applications.
- Use AI to form hypotheses conduct tests accelerate progress record human logic instructs systems identify patterns proactively transform isolated fixes into lasting automations.
Job description
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