Jobs
>
Lockport

    Customer Service Rep - Lockport, Canada - The Boyd Group

    The Boyd Group
    The Boyd Group Lockport, Canada

    1 week ago

    Default job background
    Customer Service / Support
    Description
    Selkirk, Manitoba

    We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.


    Job Description:
    The CSR is responsible for providing an exceptional customer experience.

    They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

    Key Job Responsibilities

    Ensure consistent execution of WOW (Wow Operating Way) plan.

    Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

    Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.


    Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).


    Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.

    Confirms car rental information and updates CCC One with rental car usage information.


    Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

    Education and/or Experience Required

    High School Diploma or GED (General Education Diploma)

    Minimum: 1 year experience in a similar role such as administration assistant.

    Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

    Required Skills/Abilities

    Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

    Strong attention to detail with a high degree of accuracy.


    Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

    Other Requirements

    Valid driver's license.


    Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities, and activities may change at any time with or without notice.

    The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
  • The Boyd Group

    Customer Service Rep

    2 weeks ago

    The Boyd Group Selkirk, MB, Canada

    Selkirk, ManitobaWe put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.Job Description:The CSR is responsible for providing an exceptional cust ...

  • The Boyd Group

    Customer Service Rep

    2 weeks ago

    The Boyd Group Selkirk, Canada

    Selkirk, ManitobaWe put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.Job Description:The CSR is responsible for providing an exceptional cust ...

  • Canvasback Pet Supplies

    Full-time: Customer Service Rep

    1 week ago

    Canvasback Pet Supplies Lockport, Canada Full time

    **Join Our Team at Canvasback Pet Supplies - Where Passion Meets Purpose** · Dive into a world where pet care is not just a job, but a lifelong passion. For over 60 years, Canvasback Pet Supplies has stood as Manitoba's premier independently owned pet supply beacon, pioneering to ...

  • Sutherland

    Customer Service Reps/Sports Specialists

    3 weeks ago

    Sutherland Winnipeg, MB, Canada

    Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested in a work from home opportunity? · Join Us. · Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited a ...

  • The Boyd Group

    Customer Service Rep

    1 week ago

    The Boyd Group Winnipeg, Canada

    King Edward, Manitoba · **We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.** · **Job Description**: · The CSR is responsible for providin ...

  • CrunchFitnessCanada (CFC001)

    Member Services Rep

    3 weeks ago

    CrunchFitnessCanada (CFC001) Winnipeg, Canada Full time

    Benefits:Bonus based on performance · Company parties · Employee discounts · Opportunity for advancement · Training & development · HERE WE GROW AGAIN · Come join us and become part of the greatest growth story to ever be told in the fitness industry. · Our position of Brand Amb ...

  • MasterBrand Cabinets LLC

    Customer Service Rep

    3 weeks ago

    MasterBrand Cabinets LLC Winnipeg, Canada

    **Job Description**: · **Profile** · Kitchen Craft is currently looking for professional **Customer Service Representatives** to work with processing our customers' orders and resolving issues. Kitchen Craft is committed to providing a top notch customer experience by delivering ...

  • MasterBrand Cabinets LLC

    Rep, Field Services

    1 week ago

    MasterBrand Cabinets LLC Winnipeg, Canada

    **Job Description**: · **Position Summary** · The Field Service Representative position plays a key role in servicing our customers. The position is responsible for maintaining positive working relationships with all field Superintendents, Field Measures, Quality Inspections, Ins ...

  • Winpak Ltd

    Wd-field Service Rep

    1 week ago

    Winpak Ltd Winnipeg, Canada

    **DUTIES & RESPONSABILITIES**: · - Evaluate packaging material performance through the use of benchmarking techniques. · - Develop action plans in order to communicate material, equipment, or processing opportunities to customers and/or Winpak personnel. · - Provide written trip ...

  • MasterBrand Cabinets LLC

    Bilingual Customer Service Rep

    1 week ago

    MasterBrand Cabinets LLC Winnipeg, Canada

    **Job Description**: · **Profile** · Kitchen Craft is currently looking for professional a phone based **Bilingual** **Customer Service Representative** to work with our customers and assist our sales team by answering questions, resolving issues and processing orders. Kitchen Cr ...

  • Sutherland

    Customer Service Reps/not-for-profit Support

    3 weeks ago

    Sutherland Winnipeg, Canada

    Company Description · Do you enjoy solving problem by connecting people with the answers they need? Can you efficiently and effectively address the varied needs of a variety of callers who need assistance? Do you have a passion for helping people? · **Join Us.** · We're Sutherlan ...

  • Bison Fire Protection Inc.

    Pma Inspection and Service Sales Rep

    1 week ago

    Bison Fire Protection Inc. Springfield, Canada

    **Job Summary** · ***: · Under the direction of the Winnipeg Suppression Manager, the Inspection and Service Sales Representative is responsible for proactive sales prospecting, qualification of new sales and service opportunities, with a primary focus on preventive maintenance a ...

  • Sutherland

    Customer Service Reps/sports Specialists

    1 week ago

    Sutherland Winnipeg, Canada

    **Company Description** · Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested in a **work from home** opportunity? · **Join Us.** · Our high-performing Streaming Services team is searching for individuals who are curious, innova ...

  • Mid-Town Ford Sales

    Service Appointment Coordinator- Bdc Rep

    1 week ago

    Mid-Town Ford Sales Winnipeg, Canada

    We are a continually growing dealership based in the Waverley Auto mall that offers our employees the best plans and clear opportunities to make more money with a very competitive bonus plan This is an Appointment coordinator role. Responsible for answering ALL inbound/ outbound ...

  • Bison Fire Protection Inc.

    Pma Inspection and Service Sales Rep

    1 week ago

    Bison Fire Protection Inc. Springfield, Canada

    **Job Summary** · ***: · Under the direction of the Winnipeg Suppression Manager, the Inspection and Service Sales Representative is responsible for proactive sales prospecting, qualification of new sales and service opportunities, with a primary focus on preventive maintenance a ...

  • Cabela's

    Bilingual Customer Service Rep, English

    3 weeks ago

    Cabela's Winnipeg, Canada

    **Summary**: · Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer ...

  • Cabela's

    Bilingual Customer Service Rep, English

    3 weeks ago

    Cabela's Winnipeg, Canada

    **Summary**: · Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer ...

  • Trappers Transport Ltd

    Logistics Dispatcher/customer Service Rep

    2 weeks ago

    Trappers Transport Ltd Winnipeg, Canada

    Trappers Transport Ltd. is an industry leader aspiring to be the best-in-class provider of temperature-controlled food logistics services. We specialize in temperature-controlled warehousing, logistics, and transportation within Canada and the United States. This position will be ...

  • Sutherland

    Customer Service Reps/sports Specialists

    2 weeks ago

    Sutherland Winnipeg, Canada

    Company Description · Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested in a **work from home** opportunity? · **Join Us.** · Our high-performing ESPN+ Streaming Services team is searching for individuals who are curious, inno ...

  • City of Winnipeg

    311 Customer Service Rep I

    1 week ago

    City of Winnipeg Winnipeg, Canada

    311 is the primary point of contact for the public to either request or receive information regarding services provided by the City of Winnipeg. Reporting to the 311 Team Leader, the Customer Service Representative (CSR) responds to customer inquiries or provides information thro ...