Manager, Field Operations - Québec, Canada - Bell Canada

Bell Canada

Verified Company

Québec, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 407608

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell's network for our residential and business customers.

Key Responsibilities:

Lead data technician work team (from an administrative work center and on the road)
Monitor and improve the team members' work productivity and performance
Ensure exemplary service and work quality for customers
Manage conformance and performance gaps and implement action and/or improvement plans
Manage work attendance
Manage spending and overtime
Support, advise and guide technicians in terms of their technical/professional development and the management tools available to them
Ensure business objectives and the department's objectives are met (including the tools usage compliance)
Communicate, influence and mobilize employees relative to the competencies and skills of the Bell leadership success profile Actively participate in decisions impacting the team's development
Maintain a reliable outside and central office network
Accept to be on call as per a rotation schedule and work irregular hours during major service outages

Critical Qualifications:

Solid aptitudes for managing, influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire
Excellent organizational and planning skills
Excellent teamwork abilities
Facilitate effectively the communication of the company's decisions and business plans
Active listening skills
Ability to adapt in a rapidly changing environment
Solid interpersonal skills
Recognized operational management abilities (customer and employee satisfaction, valuebased measures and process efficiency)
Creativity, autonomy, entrepreneurship and an ability to think outside the box
Excellent problemsolving skills
Highly developed technical aptitudes
Superior decisionmaking ability focused on servicequality results
Advanced computer skills (ex:MS Office)
Excellent French communication skills, both verbal and written
Bilingualism required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Preferred Qualifications:

Knowledge of the following services: voice, internet and TV for residential/business, DATA/IPVPN and Central Offices
Knowledge of the outside plant
Knowledge of the construction and maintenance standards and practices for the copper, fiber and pressurized networks
A minimum of two years' experience managing unionized personnel, particularly Unifor technicians
Sound knowledge of the business processes of Field Services, NPP, Expertech, Test center and/or the Control Centre

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Management

Job Status:
Regular - Full Time

Job Location:
Canada : Quebec : Montreal || Canada : Quebec : Quebec City || Canada : Quebec : Saint-Bruno-de-Montarville

Flexible work profile:
Mobile

Application Deadline:01/23/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created:
Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.