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    Service Advisor - Ottawa, ON, Canada - The Ottawa Hospital Foundation

    The Ottawa Hospital Foundation
    The Ottawa Hospital Foundation Ottawa, ON, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Our donor services staff are an integral part of our fundraising success – anywhere from taking a donor's very first call, to providing their tax receipt.

    Working alongside a talented, 5-person gift processing team, you'll directly support donors, patients, and community partners who reach out by phone and mail.

    If you have experience with accounts receivable, databases, and/or administration and you love:
    Interacting with people through phone and email
    Structured workdays with consistent core responsibilities each day
    This role is a great fit for organized, detailed people who excel at numbers and databases.

    A friendly and helpful disposition is also important since this role regularly interacts with donors, patients, and other community partners over the phone.

    "
    We want YOU by our side to help transform the future of healthcare.

    Position Type:
    Full-time Permanent (37.

    Experience: 2+ years experience in administration, CRM databases and/or accounts receivable (gift processing)

    Pension and Medical Benefits:
    Includes medical benefits (semi-private hospital, extended health care, vision care, dental care); defined benefits pension, and more.
    Vacation: 3 weeks per annum (and team cross-training to easily facilitate vacation coverage)

    Location:
    As this role regularly requires the handling of mail, cash, and cheques, this position is strictly onsite full-time at our Civic Campus office (737 Parkdale Avenue, Ottawa, Ontario)
    Owing to phone coverage, the successful candidate will work our official business hours (8:30am-4:30pm).

    Languages:
    English and French essential
    The Campaign to Create Tomorrow already has overwhelming community support. I came from the private sector and was lacking fulfillment. The Foundation was a welcome change.

    Receive, process, and deposit all incoming donations on a daily basis, and log these transactions for viewing by the Philanthropy team.

    Provide exceptional customer service in English and French as the lead for our main phone line: taking donations, troubleshooting, and triaging calls to appropriate team members.

    Enter donations and donor information into Raiser's Edge database system with accuracy and attention to detail, in a timely and efficient manner.

    Additional administrative tasks, such as ordering supplies, as needed.
    Strong data entry skills with high attention to detail.
    The ability to pivot between telephone coverage and focused database/administrative work.
    Proficient with the use of database technology and other business software.
    Experience in Raiser's Edge (Blackbaud) or other CRM database would be considered an asset.
    these time periods are typically blackout dates for vacation.
    Firstname_Lastname_Donor Services Associate.

    The Ottawa Hospital Foundation values diversity and embraces an organizational culture that is inclusive and free of bias and discrimination.

    The Foundation is committed to a board and staff that is comprised of talented and dedicated individuals with a diverse mix of expertise, experience, skills, and backgrounds.

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