Operations Manager, Distribution Compensation - Waterloo, Canada - Sun Life

Sun Life

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

This role is responsible for providing a complete range of payroll, benefits for the Sun Life Financial Distribution advisors and the sales incentive program administrative services for several internal business units teams.

You will work very closely with the other managers and team leads within Distribution Compensation Services on delivering outstanding service to our advisors.

In this role, you will have considerable interaction with Sun Life Financial Distribution advisors; the district offices; the Regional Vice Presidents; Legal; New Business; Compliance; Group Benefits and other teams within Distribution Compensation Services.

This position is accountable for:

- all commissions and payroll for SLFD advisors;
- administration of SLFD Sales Incentive Plan;
- monitoring and investigating the collection of the advisor debt balances;
- managing benefits plan for SLFD advisors; and
- ensuring people, processes, best practices, and contractual and business rules work in unison to deliver exceptional service.

What will you do?

Develop, coach and lead payroll, benefits & sales incentive program team with commissions and bonuses as require
Develop, coach and lead benefits team leading the benefits plan for SLFD Advisors
Respond to payroll related inquiries from advisors, as well as other individuals and teams within head office, including external business partners;

- reviewing service standard and workflow management reports, initiating process improvements where necessary;

Supporting team with tax deductions for the Sun Life Financial Distribution advisors and remittance of tax installments to CRA;

- enhancing and following through on audits and controls for payroll processes; and guidance and decisions on complex and exception situations.

Leverage technology to improve the team's performance
Develop and maintain effective working relationships with internal and external customers, distribution partners and colleagues

What do you need to succeed?

Minimum of 5 years experience managing a productionoriented team
Superior leadership skills, ability to create win/win solutions with business partners and facilitate crossdepartmental teamwork that meets the needs of the business strategy
Strong and proficient knowledge of Excel
Outstanding communication skills written and verbal
Energetic, enthusiastic and have the ability to interact professionally with people at all levels of the company and externally
Proficient organization and timemanagement skills, ability to establish priorities and multitask
An ability to build context by pushing beyond "how things are done" to understand "why"
A keen sense of how to optimize business
An ability to think outside of the box to come up with creative and new solutions
Relentless pursuit in improving our client experience
Strong influencing skills that allow you to drive for change and execute ideas through to completion
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and Frenchspeaking colleagues or internal partners across Canada or worldwide.

Assets:

Knowledge of Sun Life individual and wealth administration systems
Proficient knowledge of Sun Life's retail products
Knowledge of Group Benefits plans
Sound knowledge of project management techniques, tools and methodologies is an asset

What's in it for you?

We're proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work Canada
Access to shortterm assignments or 'Gigs' across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community and in many cases, we'll match your contributions.
Care Days available for selfcare or care of others (i.e., family or others you may support) and Sick Days to support your wellbeing.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for sho