Vehicle Remarketing Services Specialist - Ajax, Canada - VW Credit

VW Credit

Verified Company

Ajax, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Canada-Ontario-Ajax

As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc.

Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers.

Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations.

Job Summary

To support the NAR (North American Region) Remarketing Department in all vehicle remarketing aspects of dealer relations, dealer online sales, and the dealer service loaner and other programs.

This role will utilize thorough knowledge of lease end policies concerning vehicle inspections, customer end of term processes, dealer sales and arbitrations, and dealer service loaners.

This role will play a critical component with identifying trends and opportunities to increase process efficiencies for NAR Remarketing, dealerships, as well as vendors.

Responsibilities:

Direct Channel Monitoring and Support

Identify trends and opportunities when vehicles move through online lifecycle (seller removed, hold awaiting location, ungrounded reporting, mileage discrepancy, payout quoting)
Responsible for managing payoff shortage queue
Payment methods and site access
Remarketing program level inquiries
Incentive payouts
Lease Pull-Ahead Programs
Pricing, Title, and Ownership inquiries
Transportation inquiries
Dealer Service Loaner inquiries

Dealer Phone Calls and Field Support

Follow up with dealers on vehicles that have not been grounded within three business days. Identify trends and work with field personnel and dealership to ensure process is understood and followed.
Manage phone calls related to AudiDirect, Audi Pre-Owned Direct, Volkswagen Pre-Owned Direct and VolkswagenDirect usage and purchase inquiries:
Payment methods and site access
Audi Certified Excellence and VW Affinity level inquiries
VW and Audi CPO bonus payouts
Lease Pull-Ahead Programs

and Continuations

Pricing and title inquiries
Transportation inquiries
Dealer Service Loaner inquiries
Generate accurate manual dealer payoff quotes as requested by Franchise and Non-Franchise dealers and followup on dealer payoff shortages as necessary.

Administer Vehicle Remarketing Service Products

Administer the completion of client agreements
Manage the inventory assignment and pricing process
Oversee adherence to SLAs under the Remarketing Services Products
Client Payments
Client Inventory
Vendor Accountability (Technology and Product Delivery Fulfillment)

Experience:

24 years customer and dealer contact experience
24 years Remarketing Lease End related experience (preferred)

Education:

College Diploma
Bachelors degree in Business (preferred)

Skills:

Communication skills
Problem solving skills
Analytical skills
Conceptual thinking skills
Computer savvy
Integration joining people, processes or systems
Influencing and negotiation skills

Specialized skills:

Fluently bilingual in French/English: written, spoken
Strong Verbal and Written Communications skills
Strong professional and interpersonal skills
Positive attitude and team player
Highly motivated, able to work independently with mínimal direction; selfstarter
Consumer or automotive financing knowledge and sound understanding of dealership operations
Exceptional computer skills, Excel, Word, Power Point, Point, Access, and Oracle
Able to work overtime and/or flexible hours

Work Flexibility:

Ability to work Monday
Friday between 8:00am 8:00pm and Saturday (occasional) 11:00am 3:00pm
This position is hybrid

VW Credit Canada, Inc.

(also operating under Audi Finance and Volkswagen Finance) is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, state or local laws.

VW Credit Canada, Inc.

(also operating under Audi Finance and Volkswagen Finance) is also committed to working with and providing reasonable accommodations to individuals with disabilities.

Please let your recruiter know if you need an accommodation at any point during the interview process.