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Renewals Representative - Vancouver, BC, Canada - Sophos Group
Description
Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks.
As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more.
Sophos' services and products connect throughitscloud-based Sophos Central management console and are powered bySophos X-Ops, the company's cross-domain threat intelligence unit.
Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors.
Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions.Customers can also manage their cybersecurity directly with Sophos' security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos' services, including threat hunting and remediation.
Sophos sells through reseller partners and managed service providers (MSPs) worldwide.Sophos is headquartered in Oxford, U.Now we're seeking Bilingual in Spanish and Portuguese and motivated Renewal Specialists to join the Sophos team.
As a Bilingual Renewal Specialist, you will play a critical role in affecting and operating the renewal process for our existing customer base.
You will collaborate with cross-functional teams, such as sales, finance, and customer success, to ensure the successful renewal of customer contracts and maximize revenue opportunities.
Customer Analysis:
Analyze Customer Contracts and Product selection related to customer renewals to determine the best renewal path options for customers.
Drive the process of identifying opportunities for upselling, cross-selling, and expanding customer contracts during the renewal journey. Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience. Identify automation opportunities and leverage technology tools to optimize workflows.Collaboration and Communication :
Collaborate effectively with cross-functional teams, including sales, finance, customer success, and product management, to ensure alignment and coordination throughout the renewal process.
Clearly communicate renewal status, risks, and opportunities to relevant stakeholders.Bilingual in Spanish and Portuguesealongside English
Bachelor's degree in Business Administration, Communications, or Marketing preferred; Experience in Sales, Customer Success, Channel Partners, or Renewal Management preferred.
Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook.
Excellent attention to detail and organizational skills, ensuring accuracy in contract management and communications.Familiarity with contract management processes and legal terminology is a plus.
A candidate's specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs .
#Sophos operates a remote-first working model, making remote work the primary option for most employees. Employee-led diversity and inclusion networks that build community and provide education and advocacyWe believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team.
All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.
We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.
If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.
If you have any questions about Sophos' data protection practices, please contact .
