Desktop Support Technician - Kirkland, Canada - TEK Group

TEK Group

Verified Company

Kirkland, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Desktop Support Technician II

Location:
Kirkland, QC, H9H 4M7

Language:
Bilingual

Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals
Documents, maintains, upgrades or replaces hardware and software systems
Identifies, analyses and repairs product failures, orders and replaces parts as needed
Performs a variety of complicated tasks
Onsite software support
Repair of highend printers and multifunction devices
Hardware repair and software restoration at server component level
Network device replacement/configuration
Basic network troubleshooting
Experience with inventory management, incident response, and reporting
Experience with IT support in an airport environment or Transportation industry an asset
Deploy equipment (including computers, displays, keyboards, printers, handheld scanners, and other peripheral devices)
Deliver paper / ribbons / toner and reload if required, responding to print and AV incidents;
Perform preventive maintenance of client's assets (including inspection, basic testing, adjustments, cleaning, upgrading software/firmware, and arrange repair as necessary)

Provide general IMAC services for client's assets Expectations:

Overtime may be required

Day-to-day responsibilities:

Desktop support L2 troubleshooting
Decommission and assess Redeploy laptops and update all inventory.
Good communication (Written/ Verbal), Technical knowhow for L2 troubleshooting and Coordination.
Communications, Hardware Break-Fix, deinstalling

Specific certifications or education:

25 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. A+ Certification

Driving Required:
Non-Driving

Work Schedule:
M-F 9am to 1Pm (20 hours weekly)

years of experience: 3+ years

Job Type:
Permanent

Salary:
$26.00-$31.00 per hour

Schedule: