Front Desk Agent - Edmonton, Canada - Cold Shot

Cold Shot

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description

Cold Shot is an affordable bus and freight service that has been in Alberta since 2005. We believe in providing our customers with the best services at the most reasonable prices. We are now Alberta's largest and fastest-growing bus and freight service company as of April 2020.

Position
:
Front Desk Agent
**Shift Time

3:30pm 12 am**Location: Edmonton

40hrs / week

Job Duties:

Making sure the waiting area is clean and the garbage bins are empty
Work with the freight team and make sure the freight is at the right location and help with loading/unloading
Greeting and thanking guests in a sincere, friendly manner
Checking the temperature and making sure there is an entry of each person arriving.
Posting charges to appropriate guest accounts
Anticipating and addressing guest's needs, and resolving their problems and complaints.
Assisting guests with disabilities
Assisting the reservation manager with taking reservation
Issuing bus tickets and taking online orders
Collaborating and commuting with other internal departments to ensure guest satisfaction
Complying with company procedures and safety policy
Performing duties on daily checklist
Contact customer if freight is ready for pickup
Create shipments and complete orders
Answer phones and direct calls to appropriate personnel
Maintain a clean and tidy workspace at all times
Notify management of any serious issues that you cannot resolve

Job Requirements:

High school diploma or suitable equivalent
12 years of front desk experience is necessary
Previous employment in the transport industry will be considered an asset
Being able to lift and move up to 75lbs over a short distance.
Well groomed, professional appearance
Outstanding communication skills
Team player
Being able to stand for long periods.
Computer literate and proficient using Microsoft Suite
Ability to maintain calm, polite, and patience in stressful situations
Ability to connect with guests and consistently give them a positive customer experience

Benefits**: