Contract Program Coordinator, Settlement, Lgbtq+ - Toronto, Canada - The Neighbourhood Group

The Neighbourhood Group
The Neighbourhood Group
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community House
JOB OPPORTUNITY Job# TNG


POSITION TITLE:
Contract Program Coordinator, Settlement, LGBTQ+ Newcomers

DEPARTMENT:
Newcomer Services
STATUS:Contract Full-Time, non-bargaining unit


REPORT TO:
Senior Manager, Newcomer Services
HOURLY RATE:$29.53


GENERAL DESCRIPTION:

The Coordinator, LGBTQ+ Settlement Services, is responsible for developing and maintaining a settlement program, including resource coordination, decision making and problem solving, addressing the needs of LGBTQ+ newcomer immigrants and refugees.

The position will develop new resources as they meet the settlement/social needs of LGBTQ+ immigrants and refugees and adjust the service model to the populations' needs.

This position will plan and implement outreach to LGBTQ+ immigrant and refugee groups and will work with potential partner agencies in social and health services sector.

The Coordinator will supervise one full-time settlement staff, attend to the program delivery, and represent Newcomer Services on committees and forums internally and externally.


MAJOR DUTIES:


  • Plan, implement and evaluate targeted settlement and education strategies and activities related to settlement of
LGBTQ+ newcomers and refugees, including outreach, partnership coordination, workshops, support groups, drop
- ins, needs assessment and individualized settlement plans, counselling, emergency material support, information displays and community development.

  • Develop community connections and partnership initiatives in response to community and program needs working collaboratively with identified partners and support efforts to acquire revenue for current and future initiatives.
  • Recruit, train, coach, mentor, supervise and evaluate program staff including peers and placement students.
  • Plan and schedule program activities and events.
  • Ensure quality, cultural appropriateness, and confidentiality of services and activities.
  • Ensure compliance with program regulations and funders requirements.
  • Responsible for developing and maintaining referral protocols, statistical and reporting forms, confidentiality forms, client handouts on issues of relevance.
  • Provide information, referrals, brief support and case management to individuals and families.
  • Assist in the promotion of the program in the community through activities such as media liaison, presentations at conferences/workshops and networking.
  • Evaluate and amend program related outreach and educational initiatives.
  • Research and create workshop curricula and facilitate/cofacilitate training sessions
  • Prepare written evaluations, proposals and reports as assigned.
  • Keep uptodate on immigration legislation, community resources and issues affecting immigrants and refugees, and adjust the program accordingly.
  • Develop and maintain accurate program records and statistics, including electronic client databases (e.g. iCARE, OCMS) and prepare required reports.

REQUIREMENTS & QUALIFICATIONS:


  • BA., BSW and 4 years of experience in supervision of staff and coordination of services, including those for LGBTQ+ newcomer community, or the equivalent combination of education and experience.
  • Knowledge of community resources in areas of settlement as it relates for the needs of LGBTQ+ newcomers and refugees.
  • Excellent communication and interpersonal skills as a frontline worker, supervisor, workshop facilitator, chair of meetings and partnership negotiator.
  • Ability to work in multicultural organization supporting multidisciplinary, multiagency partnerships.
  • Understanding newcomer needs including those of multirisk immigrants and refugees. Recent experience working with LGBTQ+ newcomers and refugees and marginalized communities is an asset.
  • Knowledge of and experience in traumainformed, clientcentred and community development approaches. Familiarity with adult education principles is an asset.
  • Selfmotivated, well organized and able to work under pressure while planning and meeting objectives.

Salary:
$29.53 per hour


Application question(s):

  • Do you have recent experience working with LGBTQ+ newcomers and refugees and marginalized communities?

Education:


  • Bachelor's Degree (preferred)

Experience:

- supervision of staff and coordination of services: 4 years (preferred)


Work Location:
In person
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