- Competitive benefits
- Employee Rewards Programs
- Employee Exclusive Discounts and Entertainment benefits
- Opportunities for growth and career development
- We are safe - in everything we do in the workplace and on the road.
- We care - about our people, our customers, our partnerships, and the communities we serve.
- We are accountable - for our actions and work together as a team to deliver.
- We challenge - ourselves, our workplaces, and the services we provide for continuous improvement.
- We are ethical - and transparent, we always do the right thing.
- Assist the manager in overseeing daily operations and make sure that all activities are conducted within regulations and company policies.
- Monitor and assist in managing the performance of all staff and assign duties and tasks to staff members.
- Establish and maintain good working relationships with vendors, suppliers, and customers.
- Ensure deposits are entered daily, prepare all invoices in order, keep track of chargebacks.
- Book and keep track of all private tours and reservations, social media visibility posts, responding to ratings and feedback.
- Minimum of 3 years' experience in the tourism industry, preferably in sightseeing or tour operations
- Proven supervisory or team leadership experience
- Excellent organizational and time-management skills
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups
- Must be bilingual and able to speak and communicate in both French and English
- Knowledge of local history, landmarks, and culture
- Ability to work flexible hours, including weekends and holidays
- Proficient in the use of digital devices and software relevant to tour operations and scheduling
- Ability to handle emergencies and unexpected situations calmly and effectively
- Must be physically fit and able to stand/walk for extended periods
- Ability to manage bookings and basic administrative tasks
- Demonstrated customer service excellence
- Commitment to maintaining high safety standards and adherence to regulations
- Ability to train and mentor junior staff members
- Education background in tourism, hospitality or related field considered an asset.
- Avantages concurrentiels
- Programmes de récompenses pour les employés
- Rabais exclusifs aux employés et avantages de divertissement
- Possibilités de croissance et de perfectionnement professionnel
- Nous sommes en sécurité - dans tout ce que nous faisons sur le lieu de travail et sur la route.
- Nous nous soucions de nos employés, de nos clients, de nos partenariats et des communautés que nous servons.
- Nous sommes responsables de nos actions et travaillons ensemble en équipe pour tenir nos promesses.
- Nous mettons au défi - nous-mêmes, nos milieux de travail et les services que nous fournissons pour l'amélioration continue.
- Nous sommes éthiques - et transparents, nous faisons toujours ce qu'il faut.
- Aider le gestionnaire à superviser les opérations quotidiennes et s'assurer que toutes les activités sont menées dans le respect des règlements et des politiques de l'entreprise.
- Surveiller et aider à gérer le rendement de tout le personnel et attribuer des tâches et des tâches aux membres du personnel.
- Établir et maintenir de bonnes relations de travail avec les fournisseurs, les fournisseurs et les clients.
- Assurez-vous que les dépôts sont entrés quotidiennement, préparez toutes les factures dans l'ordre, gardez une trace des rétrofacturations.
- Réservez et gardez une trace de toutes les visites et réservations privées, des publications de visibilité sur les réseaux sociaux, en répondant aux évaluations et aux commentaires.
- Minimum de 3 ans d'expérience dans l'industrie du tourisme, de préférence dans les opérations touristiques ou touristiques
- Expérience avérée en supervision ou en leadership d'équipe
- Excellentes compétences organisationnelles et de gestion du temps
- Solides compétences interpersonnelles et de communication, avec la capacité de s'engager efficacement avec divers groupes
- Doit être bilingue et capable de parler et de communiquer en français et en anglais
- Connaissance de l'histoire, des repères et de la culture locaux
- Capacité de travailler selon des horaires flexibles, y compris les fins de semaine et les jours fériés
- Maîtrise de l'utilisation d'appareils numériques et de logiciels pertinents pour les opérations touristiques et la planification
- Capacité de gérer les urgences et les situations inattendues calmement et efficacement
- Doit être en bonne forme physique et capable de se tenir debout ou de marcher pendant de longues périodes
- Capacité à gérer les réservations et les tâches administratives de base
- Excellence démontrée du service à la clientèle
- Engagement à maintenir des normes de sécurité élevées et à respecter la réglementation
- Capacité de former et d'encadrer des membres du personnel subalterne
- Études dans le domaine du tourisme, de l'hôtellerie ou d'un domaine connexe considéré comme un atout.
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Sightseeing Assistant Supervisor Sightseeing Assistant Supervisor - Montreal, Canada - TRENTWAY-WAGAR INC
Description
Position: Assistant Supervisor, Sightseeing Division - Reporting to Sightseeing Manager
Location: Montreal, Quebec
Company: Coach Canada/Trentway-Wagar
Application Deadline: Until Filled
Join our dynamic team as a Sightseeing Assistant Supervisor, where your passion for travel and exceptional leadership skills will enhance the experiences of adventurers and explorers from around the globe. In this pivotal role, you'll have the opportunity to showcase your organizational talents and customer service expertise by supporting and guiding our dedicated sightseeing staff, ensuring every tour is memorable and seamlessly executed. Your commitment to creating unforgettable moments will be the backdrop to every journey we embark upon together.
What we offer:
Our Company Culture:
As a transportation company, we recognize our job is all about the journey. Our Sightseeing Division plays an essential role in contributing to our success and upholding our values by providing excellent customer service and providing our customers with accurate information.
Connecting People, Places and Opportunities. We strive to exceed our customers' expectations by providing safe, reliable, comfortable, and convenient transportation through the quality of our people, our services and innovation.
Our Values:
What you will do:
Job Requirements:
Excellent Benefits, Pension, Competitive Wage & Opportunity for growth
We are an equal opportunity employer committed to employing a diverse workforce.
In compliance with federal and provincial human rights laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ethnic origin, age, marital status, family status, disability or any other protected group status.
We thank all for their interest, however, only those selected for an interview will be contact.
Joignez-vous à notre équipe dynamique en tant que superviseur adjoint de visites touristiques, où votre passion pour les voyages et vos compétences exceptionnelles en leadership amélioreront les expériences des aventuriers et des explorateurs du monde entier. Dans ce rôle central, vous aurez l'occasion de mettre en valeur vos talents organisationnels et votre expertise en matière de service à la clientèle en soutenant et en guidant notre personnel touristique dévoué, en veillant à ce que chaque visite soit mémorable et exécutée de manière transparente. Votre engagement à créer des moments inoubliables sera la toile de fond de chaque voyage que nous entreprenons ensemble.
Ce que nous offrons :
Notre culture d'entreprise :
En tant qu'entreprise de transport, nous reconnaissons que notre travail est tout au sujet du voyage. Notre division de visites touristiques joue un rôle essentiel en contribuant à notre succès et en maintenant nos valeurs en fournissant un excellent service à la clientèle et en fournissant à nos clients des informations précises.
Connecter les gens, les lieux et les opportunités. Nous nous efforçons de dépasser les attentes de nos clients en fournissant un transport sûr, fiable, confortable et pratique grâce à la qualité de nos employés, de nos services et de l'innovation.
Nos valeurs :
Ce que vous ferez :
Exigences du poste :
Excellents avantages sociaux, pension, salaire concurrentiel et possibilité de croissance
Nous sommes un employeur qui souhaite l'égalité d'accès à l'emploi et qui s'engage à employer une main-d'œuvre diversifiée.
Conformément aux lois fédérales et provinciales sur les droits de la personne, les candidats qualifiés sont pris en considération pour tous les postes sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine nationale, à l'origine ethnique, à l'âge, à l'état matrimonial, à l'état familial, au handicap ou à tout autre statut de groupe protégé.
Nous remercions tous pour leur intérêt, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.
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