Product Implementation Manager, SaaS Delivery - Quebec - Diagram

Description

Join nesto — proudly named Canadian Rocketship 2025*. A Deloitte Fast 50 company evolving alongside Canada's top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future.

Build lending technology

With the best developers, AI engineers, and mortgage experts in the country. Work on a modern tech stack and a development framework designed to unlock your full potential and accelerate your career.

Why join us

• Hypergrowth: Deloitte Fast 50 — 3 years in a row
• Tech community credibility: TechTO Canadian Rocketship 2025*
• Industry leadership: CLA Lending Company of the Year — 4 consecutive years
• Talent magnet: CMP Top Mortgage Employer 2025
• Trusted technology: powering major financial institutions across Canada
• An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.

Who are you

Builders. Problem-solvers. Curious minds. People who move fast, embrace innovation, and believe we're stronger together.

If you trust your skills and want to build real technology that reshapes an entire industry, join us now.

About nesto and Nesto Cloud

Nesto is Canada's leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada's most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.

Why we are hiring

We achieve our mission by enabling our partners to improve and streamline their mortgage lending operations through the Nesto Mortgage Cloud. As the most advanced cloud-based mortgage technology in Canada, our SaaS solution offers a world-class omnichannel experience. This platform consistently drives volume, increases productivity, and reduces technology costs. To drive the execution of our upcoming strategic projects, we are forming a new team of Product Implementation Managers whose mandate will be focused on functional mastery and SaaS delivery.

Work location and time zone

We welcome applications from candidates located in Ontario or Quebec. Please note that the core working hours for this role are based on the Eastern Time Zone (EST).

What success in this role looks like

We are looking for an "Expert-Owner". You will act as the primary functional and sector expert, capable of mastering the deep logic of our platform to design tailored solutions. Your success will be defined by your ability to act as a strategic bridge between the complex needs of bank leaders and our internal Technical Product Management teams, ensuring an optimal solution.

What you'll be doing

• Lead Functional Solution Design: Drive discovery workshops to translate partner business challenges and processes into clear, robust functional solution logic.
• System Logic Ownership: Act as the master of functional configuration; define the logic and workflows that our Technical Product Managers and engineering teams will execute.
• Strategic Partner Presence: Act as the functional and technical expert in front of partner financial institution leaders, guiding them toward industry best-practice configurations.
• Internal Product Partnership: Collaborate closely with internal Product and Engineering teams to influence the core product roadmap by providing expert feedback based on implementation realities.
• Solution Accountability: Ensure the implemented solution solves the partner's critical problems and generates high adoption through strategic functional design.
• Change Management Support: Guide the client organization through the transition to ensure their operational processes are optimized for the Nesto Mortgage Cloud.

Who we are looking for

• 3 to 5 years of progressive experience as an Implementation Manager, Functional Consultant, or Solutions-oriented Analyst within the financial services or SaaS sector.
• System Mastery: Demonstrated ability to learn complex software engines and translate that knowledge into business solutions.
• Technical Comfort: While you do not code, you speak the language of Technical Product Managers and can lead in-depth discussions on system logic.
• Ownership Mindset: Proven experience leading client implementations where you were the primary person responsible for the functional outcome.
• Influence and Communication: Strong ability to guide decision-making at the executive level and advocate for product improvements internally.
• Sector Context: Knowledge of the lending lifecycle or the mortgage industry is a significant asset.

Preferred but not a must

• Experience in the financial services or mortgage industry.
• Deep functional expertise in specific areas of the mortgage lifecycle (e.g., loan origination, underwriting, closing, servicing, compliance).

You shouldn't apply if

• You are not interested in a role that involves frequent client-facing work or extensive communication with numerous internal and external stakeholders.
• You prefer working with legacy or simple systems.
• You have no passion for the fintech or mortgage technology space and are unwilling to develop domain expertise.

Interview Process

• Recruiter Screen – 30 minutes
• Discovery Call with the hiring manager – 30 minutes
• Take-home Assignment followed by a Presentation and Q&A – 60 minutes
• Final Non-Technical Interview with two additional stakeholders – 60 minutes
• Criminal Record and Reference Checks + Offer

The Reward

The A-Team: Work alongside high-performing talent in the industry.

Accelerated Growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.

Top-Tier Coverage: Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.

Rest & Recharge: 4 weeks of vacation to ensure you stay at peak performance.

Best-in-Class Tools: Access to the resources and tech you need to execute without friction.

Working framework: the environment that makes you productive and enables teamwork.

Diversity and Inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.

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