Credit Client Liaison Specialist - Ottawa - beBeeClientRelationship

    beBeeClientRelationship
    beBeeClientRelationship Ottawa

    1 week ago

    Full time

    Job title: Bilingual Credit Management Resolution Officer

    Description

    Job Opportunity

    We are seeking a talented professional to join our team as an Officer within the Credit Management and Recoveries department.


    This role involves acting as an ambassador for our company, delivering exceptional client experiences by offering financial advice & payment solutions during clients' times of need. You will be responsible for championing the brand and providing support to clients across various channels.
    In this dynamic environment, you will engage with clients through outbound calls regarding outstanding payments on their credit cards, personal and business accounts. Your key responsibilities will include educating & advising on credit solutions, negotiating tailored payment arrangements for overdue accounts to meet client's financial obligations, focusing on helping clients when they need us most by responding empathetically to questions while offering solutions based on their financial situation,
    You will resolve problems at first point of contact in a friendly and helpful manner maintain relationships with partners working together towards one goal.
    You must have strong interpersonal communication problem resolution skills ability build rapport offer right solutions mitigate risks desire create exceptional client experiences passionate curious help solve concerns,
    Bilingualism required English French languages served regularly spoke needs job requires flexibility work shifts meeting Monday Friday 8AM11PM EST Saturday 8AM7PM EST

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