Dispatcher - Saskatoon, Canada - University of Saskatchewan

University of Saskatchewan

Verified Company

Saskatoon, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dispatcher:

Primary Purpose:
You will be the first point of contact for incoming calls to Protective Services. You will determine the appropriate response, resolve issues if able and/or dispatch patrol officers in the field if required.

This position will operate in a diverse, complex, and often highly active office environment with multiple, and competing demands. Continuous change, shifting priorities, and frequent interruptions are the norm.

Prompt, complete, and accurate work is extremely important to mitigate risks associated with supporting Officers and the community.

Typical Duties or Accountabilities:

Monitors field units for wellbeing and checks in on officers to ensure safety and availability
Generates calls for service and begins / completes Incident Reports where applicable
Responsible for following all guidelines for response whether it be a routine call, intrusion alarm, emergency response, or otherwise
Must be able to make timely decisions in stressful situations, while managing dispatched units
Must be able to respond to multiple telephone calls, computer systems and radio equipment simultaneously
Determines the type of service required, location of incident and appropriate service
Provides appropriate information for public disclosure or refers / transfers callers to appropriate section or agency
Ensures emergency requests from field units and public receive immediate action
Receives and immediately dispatches field units to intrusion alarms; monitors intrusion alarm system and contacts technicians and performs actions when required to keep system operational
Monitors, revises, and updates status of field units
Disseminates pertinent information to field personnel
Monitors major incidents and creates a record for presentation at debriefing
Understands applicable policy and procedures for the department
Understands the Emergency Management Plan and the role/responsibility of the dispatcher during a major emergency/disaster
Conversant with USAFE and the Emergency Communications protocol
Performs CPIC, SGI and RMS (Perspective) queries and relays information to staff as required
Responds and completes warrant callback requests from the provincial courthouse
Implements Lost and Found procedures for collection, storage, and disposal of all lost and found items
Occasional clerical duties including correspondence, mail sorting, file creation, etc.
Other duties as assigned

Education:
Completion of Grade 12 and post-secondary in a relevant field

Experience:
A minimum of 1-year administrative experience, previous dispatch or field experience is preferred.

Skills:

Strong communication skills, fluency in English both orally and in writing
Strong computer and typing skills
Knowledge of the University of Saskatchewan, including knowledge of buildings, locations, street names, etc.
Highly selfmotivated
Ability to remain in control, composed and organized under pressure or in high stress situations
Ability to multitask efficiently
Professionalism and integrity
Successful applicants will be required to provide a satisfactory criminal record check.

Department:
Protective Services

Status:
Term 12 months with the possibility of extension or becoming permanent

Employment Group:
CUPE Restricted

Shift:
Hours will vary and will include days, evenings, weekends as well as Statutory holidays.

Full Time Equivalent (FTE): 1.0

Salary:
The salary range, based on 1.0 FTE, is $ per hour. The starting salary will be commensurate with education and experience.

Salary Family (if applicable):Security Services

Salary Phase/Band:
Phase 3

Posted Date: 5/10/2023

Closing Date: 5/16/2023 at 6:00 pm CST

Number of Openings:1

Work Location:
On Campus

Criminal Record Check:
Yes

Driver's License and Abstract Check:
Not Applicable

Education/Credential Verification:
Yes

Vulnerable Sector Check:
Not Applicable

Please review the University of Saskatchewan's
health and safety requirements for faculty, staff and students in consideration of the COVID-19 pandemic.