Retail Operations Manager - Toronto, Canada - WS Audiology Americas

WS Audiology Americas

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All.

With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey.

Join the team that's changing lives_

We're seeking a full-time, permanent
Retail Operations Manager** to support our growing team This role will be positioned in Central Ontario (spanning from Burlington, through the GTA, up to the Kawarthas), as a remote-hybrid opportunity, with frequent travel to our hearing centres across the region.

What it's all about:

What's in it for you?

Attractive compensation package with profitsharing opportunities
Benefits starting on your first day
RRSP program + employer matching
Educational Assistance and Health & Wellness programs
Generous travel allowances and mileage for applicable roles Mentorship and professional development opportunities

What you will do:

Oversee the hearing centre staff, supporting with direction, leadership, coaching, mentoring basically supporting the employee life cycle in the clinics
Creating, establishing and maintaining standard operating procedures for the clinics. This includes, but is not limited to, schedule management, patient recall process, patient database and files, etc.
Provide operations support for clinical and companywide initiatives such as new product launches, toolkit additions, pricing updates, customer events, and more
Understand industry changes and implications to centre operations
Provide regular updates on key performance indicator (KPI) trends and results of initiatives/projects
Document centre needs and risk analysis to support project management in executing successful clinic relocations, buildouts and closures
Support successful integrations for acquisitions, as required
Maintain constant communication with centre staff and managers to understand opportunities

What we are looking for:

2+ years of proven success in a retail operations role
35 years management experience (within a healthcare/retail setting would be considered a strong asset)
Demonstrable ability to build strong relationships with internal/external customers and other stakeholders, including successful guidance with change management
Superior oral and written communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
Keen attentiontodetail for time management and organization skills
Ability to interpret financial statements, operations reports, retail KPIs, etc. Willingness to travel frequently within Central Ontario and occasionally throughout Canada as required