Application & Technical Support Specialist 2 - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 43849

Job Category:
Information & Technology

Division & Section:
Legal Services, Legal Administration

Work Location:
Metro Hall, 55 John Street (Hybrid)

Job Type & Duration:
Full-Time, Permanent Vacancy

Hourly Rate and Wage Grade:
$ $47.75

Shift Information:
Monday to Friday, 35 hours per week

Affiliation:
L79 Full-time

Number of Positions Open: 1

Posting Period: 15-Feb-2024 to 01-Mar-2024

Major Responsibilities:

Schedules workload and sets priorities.
Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues and problems in assigned areas.
Liaises and coordinates with internal and external groups on resolution of problems.
Recommends preventative solutions to mitigate recurrence of similar problems.
Develops and recommends improvements to current environment, policies and processes.
Acquires and disposes of hardware and software.
Configures network and serverrelated hardware and software.
Monitors and maintains access and security of data and infrastructure.
Configuration of server hardware and software.
Advises desktop configuration management teams on hardware and software technologies and deployment alternatives.
Advises network management teams on hardware and software technologies, connectivity and backup and recovery alternatives.
Advises security management and control teams on security related technologies and access control alternatives.
Performs capacity planning.
Prepares training material for coaching clients.
Provides training to clients in use of technology.
Prepares statistics and drafts summary reports.
Prepares documentation to facilitate transfer of knowledge.
Supports the centralized management of access control.
Travels to offsite locations.

Key Qualifications:

Postsecondary degree/diploma in computer science, information technology or related discipline, or an equivalent combination of education and/or experience.
Extensive experience in a client support function, including deskside and telephone support for highprofile clients and dealing with vendors and business stakeholders.
Experience using litigation support and ediscovery software, e.g. Summation.
Experience providing technical support in areas relating to the operation of various wireless, mobile and remote access technology e.g. WiFi, VPN remote access, etc.
Must possess and be able to maintain a valid Ontario Class "G" Driver's License and access to a properly insured vehicle.

You must also have:

Excellent organizational, conceptual, analytical, problem solving and multitasking skills with the ability to set priorities, coordinate a diverse workload and meet tight deadlines.
Excellent interpersonal, oral and written communication skills to provide troubleshooting support, prepare technical documentation and reports on problems and to deal effectively with staff at all levels within the organization.
Proven commitment to delivering superior customer service, performance quality and continuous improvement.
Demonstrated ability to work effectively within a dynamic team setting and/or project environment.
Ability to lift/move equipment/boxes up to 40lbs.
Ability to report to various work sites.
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

Learn more about the City's commitment to employment equity.

**Accommodation