-
Customer Success Manager/ Responsable de La
4 days ago
SITA Switzerland Sarl CanadaAperçu: · Chez SITA, nous croyons qu'il faut placer le client au centre de tout ce que nous faisons. · L'objectif principal de ce rôle est d'assurer la réussite des clients de SITA et de les considérer comme des partenaires commerciaux. Il s'agit de travailler en partenariat avec ...
-
Manager, Customer Success
2 weeks ago
GSOFT CanadaCompany Description · We're GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. · Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help man ...
-
Manager, Client Success
1 week ago
ZayZoon Canada**Canada** · **Client Success /** · **Fulltime /** · **Remote** · **JOIN THE COMPANY RESHAPING THE WORLD OF FINANCIAL WELLBEING** · **WHO WE ARE** · - We are a **well-organized, well-funded** and **fast-growing** Financial Technology and HR company that **does right by employees* ...
-
Customer Success Manager
2 weeks ago
Tecsys Canada**Location**: North America · **About us**: · Having recognized the advantages of remote work, including employee morale, productivity, reduced commuting on employee wellbeing and the environment, we became a remote-first company. The technologies and programs in which we investe ...
-
Customer Success Manager
1 week ago
Benbria Kanata, Canada(Hybrid - Kanata, ON) · Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzin ...
-
Client Success Manager
1 week ago
TELUS CanadaLocation: Montreal, Quebec, CA- Req ID: Jobs by Category: · - Job Function: · - Status: Full Time- Schedule: Regular**Description**: · **JOIN OUR TEAM** · At TELUS Health, we are on a mission to create innovative technologies and services that drive our vision which is to create ...
-
Success Manager
3 weeks ago
Insurity, Inc. CanadaEmpowering insurance organizations to quickly capitalize on new opportunities by delivering the world's most configurable, cloud-native, easy-to-use, and intuitively analytical software. It's also about empowering our team members through tools, training, teamwork, and profession ...
-
Customer Success Manager
3 weeks ago
Lytica Inc. Kanata, Canada**About Lytica** · Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Servi ...
-
Supplier Success Manager
2 weeks ago
commonsku CanadaAbout Us · commonsku is a fast-growing SaaS company that changes the way companies within the promotional products space collaborate and work. We empower entrepreneurs to grow their businesses by creating a more collaborative and streamlined product-based supply chain. · We are o ...
-
Customer Success Manager
3 weeks ago
Bridgit Canada**About us**: · Bridgit is a community of hard-working people who want to make a difference in the construction industry. Some of us have been here since the early days, while some joined more recently. Our average tenure is 3+ years and every employee survey tells us that our te ...
-
Customer Success Manager
1 week ago
Tribute Technology CanadaTribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission ...
-
Success Plan Manager
1 day ago
RLDatix CanadaRLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infe ...
-
Customer Success Manager
4 days ago
Solink Kanata, Canada**Customer Success Manager** · A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and ...
-
Intermediate Customer Success Manager
1 week ago
Lytica Inc. Kanata, Canada**About Lytica** · Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Servi ...
-
Customer Success Enablement Manager
2 weeks ago
Sophos Canada**About Us** · **Role Summary** · - As a Customer Success Enablement Manager, you'll ensure optimal performance across all Customer Success teams by focusing on internal communications, training, and quality assurance. Collaborating with stakeholders throughout the organization, ...
-
Hands-on Customer Success Manager
1 week ago
Pricepoint Canada**What Pricepoint is**: · Pricepoint is a Montreal-based startup specializing in AI-driven price optimization solutions for lodging businesses. Our cutting-edge technology focuses on maximizing hotel revenues in real-time, 24/7, with an average revenue uplift of 19%. While we're ...
-
Priority, Client Success Manager
2 weeks ago
Certn Canada**Priority, Client Success Manager**: · **A Little Bit About Us**: · - We are a growing global technology company that is looking to reinvent the way organizations build Trust in People with technology and AI-backed background checks. We are proud to share that we recently secure ...
-
Intermediate Customer Success Manager
3 weeks ago
Lytica Inc. Kanata, Canada**About Lytica** · Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Servi ...
-
Intermediate Customer Success Manager
2 weeks ago
Lytica Inc. Kanata, Canada**Intermediate Customer Success Manager (CSM)** · **About Lytica** · Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the onl ...
-
Intermediate Customer Success Manager
3 weeks ago
Lytica Inc. Kanata, Canada**About Lytica** · Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Servi ...
Success Manager - Canada - BrightOrder Inc.
4 weeks ago
Description
BrightOrder is seeking a dynamic and experienced Customer Success Manager to join our Customer Experience team.The ideal candidate will be passionate about ensuring customer satisfaction and will have a proven track record of leading and managing customer support teams.
This role will be the vital link between our clients, sales and product teams in ensuring customer success.BrightOrder has spent the past 25 years developing technologies to help fleets enhance their fleet operations improving efficiency and profitability.
The company develops systems, processes and workflows to assist fleet operators in effectively managing and maintaining their assets.With a presence in three countries and a diverse team of international staff, we are committed to delivering excellence in all that we do.
This work includes creating an innovative technology, a logic engine for advanced artificial intelligence systems which helps predict events and effectively mitigate associated risks.
Leveraging cutting- edge technology, we have seamlessly integrated virtual operations into our business model to provide efficient and reliable solutions to clients across the globe.
The company is privately owned and has headquarters in Mississauga, Ontario in Canadathe best way to perform every task undertaken by users, so that customers can focus on the business of fleet operation.
We are dedicated to delivering the utmost quality of services and products to our customers. We are committed to providing the best tools and technology to make you better every single day.As BrightOrder's Customer Success Manager, your main mission will be to oversee the effective execution of our product solution for our clients.
Lead, mentor, and motivate customer support team for innovation and success, while overseeing all aspects of customer support operationsDevelop a comprehensive understanding of our solutions technical aspects to deliver appropriate responses to client inquiries
Track and analyze customer support metrics to identify trends, generate regular reports and provide data-driven insights to senior management
Effectively manage the start-up phase through disciplined project management to ensure implementation and optimal utilization of our solution
Collaborate cross-functionally with product development, sales, and marketing teams to gather customer feedback and insights, to improve products and services
Identify opportunities to enhance the customer experience through the implementation of new tools, technologies, QBR processes , and best practices
Develop and implement strategies to optimize customer support processes and procedures to enhance the overall customer experience
Generating new tools and training materials such as documentation and processes to streamline commissioning in all countries.
Provide training for the client in collaboration with our product and sales teams on how to effectively utilize our system to fulfill their requirements
5+ years proven experience in customer support, customer success or customer experience management, preferably in the technology industry
~ Analytical mindset with the ability to interpret data and derive actionable insights
~ Tech savvy with proficiency in customer support software and tools and project management skills
~ Proficient in English, knowledge of French and Spanish is an asset
~ Experience with implementing customer experience strategies and initiatives
~ You have a passion for learning, mentoring, and helping others succeed
By demonstrating significant improvement in the department by consistently surpassing performance targets and implementing process enhancements
By developing a deep understanding of the technical knowledge of our product solutions
If you require accommodation or assistance due to a disability, please contact .We offer a Competitive Benefits package including Health & Dental coverage and vision plan.
Opportunity for growth in a startup based on innovation and technology.Remote Work
