Parts Associate - Walton, Canada - Robert's Farm Equipment Sales, Inc

Robert's Farm Equipment Sales, Inc

Verified Company

Walton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Roberts Farm Equipment Sales Inc. is currently seeking a full-time permanent
Parts Associate at our
Walton, ON location.

This position offers a rewarding career in the agriculture industry as well as a competitive compensation package including
flexible extended health care, vision and dental benefits, RRSP matching, store discounts and bonus pay

Parts Associate

Parts Counter Duties:

Initiates and contributes to parts and service programs that maximize the growth of parts and labour (service related) sales while maintaining current customer base and fostering new customer relationships
Charges prices accurately for all parts sold to customers
Records parts and prices accurately on sales orders and work orders
Counts and accounts for all daily parts' receipts
Ensures that credits are issued to the customer promptly and accurately
Shelves orders promptly and properly
Keeps current on manufacturers' terms and discounts
Keeps current on all parts, manuals, DVD's and price updates as changes are made
Returns parts promptly and within the company guidelines
Identifies and tags defective parts
Receives and accurately records parts from stock orders and daily orders
Maintains knowledge related to various parts and features of the equipment to ensure customer satisfaction
Advises customers of substitutions or aftermarket parts when original replacements are not available
Examines and returns parts cores per dealership policy
Ensures that parts programs are upto date and that they are ready to use
Prints and reviews part reports to ensure stock inventory levels at all times and places orders as needed Ensures that parts are consistently ordered and received in a timely manner using proper purchase order protocol
Responsible for taking "on call"/pager duties and responsibilities, on rotation, as assigned

Shop Parts Duties:

Coordinates with Service Technicians to determine parts needed to complete work orders and orders parts as required
Consults catalogs or computer databases in order to determine replacement part stock numbers and prices
Communicates effectively with and provides service to Service Technicians in person or over the phone Contacts suppliers for parts' pricing and availability
Reviews work orders with Technicians to ensure that parts information is correct and complete
Ensures that unused parts and/or cores are returned in a timely fashion using company guidelines and policies
Marks and stores parts in stockrooms according to prearranged systems for ease of access
Ensures general stock is maintained at adequate levels
Delivers parts to Field Service Technicians, as required

Inventory Duties:

Keeps the inventory control system up to date and accurate
Participates in cycle counting of inventory and making corrections to inventory if discrepancies are found
Keeps track of lost sales
Creates waybills and schedules couriers to pick up parcels and tracks missing packages

General Duties:

Keeps current on product bulletins and catalogue changes
Assists in developing marketing programs for aftermarket promotions
Promotes Parts Department and Service Departments merchandising programs
Assists and trains staff, as required
Maintains showroom by stocking new merchandise daily, or as required
Maintains complete knowledge of and complies with company policies, procedures and standards
Reviews job processes and practices to ensure continuous improvement to the company's products, services, quality and efficiencies
Maintains customer and company confidence by keeping information confidential and secure
Organizes and cleans the parts in the showroom to maintain cleanliness
Keeps the Parts Department neat, clean and safe at all times
Develops and maintains an efficient, current file and record management system both for electronic and paper correspondence and documents
Maintains complete knowledge of and complies with company policies, procedures and standards
Reviews job processes and practices to ensure continuous improvement to the company's products, services, quality and efficiency
Maintains customer and company confidence by keeping information confidential and secure
Maintains a positive working relationship with team members and management in a team environment
Sets an example for the other staff of the Dealership by arriving to work on time, leaving at the appropriate time, keeping appointments, respecting the time of others and behaving in a professional manner

SKILLS & EXPERIENCE

Welldeveloped analytical and problemsolving skills and the ability to think outside the box
Excellent interpersonal and communication (written & verbal) and listening skills
Ability to effectively train other staff, when required
Must be highly organized and disciplined
Strong attention to detail
Selfstarter with the ability to work independently and as a team
Demo