Referral Specialist - Toronto, Canada - University Health Network

University Health Network

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB POSTING #923180

Position:
Referral Specialist

Department:
Altum Health

Site:
Toronto Western Hospital

Reports to:
Manager, Central Administration

Hours: 37.5 hours per week

Salary Range:
$21.07 to $26.34 (Commensurate with experience and consistent with the UHN compensation policy)

Status:
Temporary Full-time (1 Year)

Altum Health is a department within the University Health Network with over 300 employees across several regional sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton and Scarborough).

We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.

We believe in providing "The Right Care. Always." by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness.

We actively participate in performance and outcomes measurement, continuous quality improvement and the education and training of the next generation of health and service professionals.

Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life.

Our services result in positive outcomes and value to our clients and customers.

We are currently looking for an
experienced Referral Specialist to join our Toronto team As an integral member of the Altum Health team, the Referral Specialist is the first point of contact with internal and external clients and establishes the first impression with referral source and clients of the client centric care and service provided by Altum Health.

The purpose of the Referral Specialist is to hold a holistic organizational vantage point, to see the 'bigger picture' to help Altum Health meet contractual Service Level Agreements for access to services with maximum efficiency.

RESPONSIBILITIES

Providing exemplary and timely client and customer service
Effectively and efficiently managing referrals
Triaging referrals to the appropriate specialist and service location, scheduling, booking and confirming clients, optimizing utilization of consultant resources, participating in quality assurance and improvement activities, performing statistical and data collection/reporting activities
Performing administrative site support activities
Works with Program Managers, Site Managers, Office Administrators, and Clinical Practice Leaders (CPL) across the organization to achieve Program and contractual service level agreements
Performs crossfunctional and/or other duties consistent with the job classification, as assigned or requested.

QUALIFICATIONS

Completion of a Medical Office Administration program or recognized equivalent required
Over 2 years of practical and related experience required
Strong computer skills to adapt to various IT environments; including advanced keyboarding and advanced knowledge of Excel and Word is required
Excellent communication and interpersonal skills to deal effectively with medical professionals, insurance adjusters, claimants, and colleagues
Extensive knowledge of medical terminology and medical disciplines
Excellent analytical, critical thinking and deductive reasoning skills to interpret information, and identify specific areas that require further investigation
Effectively document all relevant events in a timely and efficient manner as cases develop with an advanced attention to detail
Extremely wellhoned organizational skills to prioritize daytoday activities to allow efficient and effective progress of file management activities
Ability to multitask, work within service level agreements, and deal effectively with ambiguity in a high time sensitive and fast paced environment
Be selfdirected, goaloriented and able to manage time and priorities with mínimal supervision
Vaccines (COVID19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

POSTED DATE:
August 1, 2023

CLOSING DATE:
Until Filled
University Health Network thanks all applicants, however, only those selected for an interview will be contacted.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position.

Applicants need to make their requirements known when contacted.