User Support Technician - Richmond Hill, Canada - THE NORTHGATE TRADING INC.
Description
Education:
College/CEGEP
- Experience: 1 year to less than 2 years
Tasks:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Webserver backup and recovery operations
Computer and technology knowledge:
- Information Technology Infrastructure Library (ITIL)
- Internet
- File management software
- Communication software
- MS Windows
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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