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Richmond Hill

    user support technician - Richmond Hill, Canada - THE NORTHGATE TRADING INC.

    THE NORTHGATE TRADING INC.
    THE NORTHGATE TRADING INC. Richmond Hill, Canada

    2 weeks ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • College/CEGEP

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations

      • Computer and technology knowledge

    • Information Technology Infrastructure Library (ITIL)
    • Internet
    • Desktop applications
    • File management software
    • Communication software
    • MS Windows

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Attention to detail
    • Sitting

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management

      • Experience

    • 1 year to less than 2 years
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 30 hours per week
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