Jobs
>
Toronto

    Customer Experience Administration Analyst Bilingual - Toronto, Canada - GM Financial

    GM Financial
    GM Financial Toronto, Canada

    4 days ago

    Default job background
    Description

    Overview

    Why GM Financial?

    GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

    At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

    Responsibilities

    About the role:

    The Customer Experience Administration Analyst is responsible for creating safeguards against risk through the continuous monitoring and assessing of GM Financial's business processes, internal controls and policies. Each analyst will work with the departmental management teams to produce the reviews and audits that are relevant to their business needs.

  • Perform quality monitoring within CX; identify and address areas of non-compliance in order to provide management teams with valid data.
  • Engage in various projects and perform user acceptance testing on CX systems and programs.
  • Create and manage process excellence documentation.
  • Provide training and communication.
  • Interpret trend results and communicate to leadership team.
  • Identify opportunities for streamlining department functions and/or process improvements and work with management to assist in the development and implementation of compliance procedures.

    • Qualifications

    What makes you a dream candidate?

  • Business Analysis
  • Working in an Agile Environment
  • Knowledge of financial services and/or banking customer service systems.
  • Knowledge of user acceptance testing processes
  • Proficiency with Microsoft Office applications.
  • Strong verbal and written communication skills.
  • Time management skills.
  • Ability to interact collaboratively with internal customers.
  • Ability to prioritize and balance multiple high priorities.
  • Able to work with minimal supervision.

    • Experince:

  • 1 year of user acceptance testing preferred
  • 1 year of previous automotive industry experience preferred
  • Secondary school required
  • Post Secondary education preferred

    • What we offer:

  • Excellent Health, Vision and Dental Benefits
  • Company Match program for RRSP contributions
  • Generous Paid Time Off (personal, vacation, sick, paid holidays)
  • Dynamic relationships between teams and leadership
  • Quarterly Volunteer Opportunities
  • Hybrid work schedule offered; ability to work a portion of your week from home

    • Need help finding the right job?

    to search listings
  • Trisura Guarantee Insurance Company

    Bilingual Application Support Analyst

    22 hours ago

    Trisura Guarantee Insurance Company Toronto, Canada

    At Trisura, we expect more because we believe it can be done better. · We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche marke ...

  • Compugen Inc

    Bilingual Service Desk Analyst

    6 days ago

    Compugen Inc Toronto, Canada

    **Position : Bilingual Service Desk Analyst** · **Hybrid - Downtown Toronto** · **Overview** · - Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is ...

  • TD Bank

    Bilingual Analyst

    4 days ago

    TD Bank Toronto, Canada

    **Bilingual Analyst (French/English), Commercial Mortgage Group**: · BR · **Job Category - Primary** · - Commercial Banking · **Work Location** · - TD Centre - TD Tower - 66 Wellington Street West · **Employment Type** · - Temporary · **City** · - Toronto · **Time Type** · - Full ...

  • TD Bank

    Bilingual Analyst

    1 week ago

    TD Bank Toronto, Canada

    **Bilingual Analyst (English/French), Commercial Mortgage Group**: · BR · **Job Category - Primary** · - Commercial Banking · **Work Location** · - TD Centre - TD Tower - 66 Wellington Street West · **Employment Type** · - Regular · **City** · - Toronto · **Time Type** · - Full T ...

  • TD Bank

    Bilingual Analyst

    4 days ago

    TD Bank Toronto, Canada

    417131BR · Commercial Banking · Toronto, ON · August 17, 2023 · Hours · 37.5 · Workplace Model · Onsite · Pay Details · Department Overview · Job Details · Reporting directly to an Assistant Manager Mortgage Credit, the Analyst is responsible for a portfolio of Multi-Unit Residen ...

  • Acara Solutions

    Bilingual Pension Analyst

    1 week ago

    Acara Solutions Toronto, Canada

    **Bilingual Pension Analyst** · **Location: Toronto, ON** · **Contract Type : Direct Placement** · **Very flexible hybrid schedule in Toronto** · **Proficiency in both English and French** · - This role is important because you will be the front-line pension administrator respons ...

  • Trisura Guarantee Insurance Company

    Bilingual Business Analyst

    22 hours ago

    Trisura Guarantee Insurance Company Toronto, Canada

    At Trisura, we expect more because we believe it can be done better. · We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche marke ...

  • ONTE OF TEACHERS

    Bilingual Policy Analyst

    22 hours ago

    ONTE OF TEACHERS Toronto, Canada

    **Posting 23-09** · **Bilingual Policy Analyst** · **Administration, Membership Services Department** · - Permanent Position_, Category 5 - Hiring Range $92,451 - $128,007_ · **Background** · The Ontario College of Teachers licenses, governs and regulates Ontario's teaching profe ...

  • Capgemini

    Business Analyst- Bilingual

    1 week ago

    Capgemini Toronto, Canada

    **Business Analyst · - Bilingual** · **Capgemini's Insights & Data Americas** practice is comprised of professionals with data, analytics, and AI expertise, covering the full data · - and AI-powered transformation lifecycle. Our people extend into all industries we conduct work w ...

  • Coca-Cola Canada Bottling Limited

    Bilingual Analyst, Pricing

    1 week ago

    Coca-Cola Canada Bottling Limited Toronto, Canada

    Facility Location · - Toronto · Employee Type - Regular Employee FT Salaried · **About This Opportunity**: · As a Pricing Analyst you will be responsible for analyzing sales data and preparing sales reports under general supervision. · **This is a blingual role.** · **Responsibil ...

  • Amynta Group

    Bilingual Business Analyst

    1 week ago

    Amynta Group Toronto, Canada

    We're thrilled that you are interested in joining us here at the Amynta Group · We have an opportunity for a forward-thinking, self-motivated Bilingual Business Analyst to join our IT team. The Business Analyst will liaise with IT development engineers and business stakeholders t ...

  • Reflex Integrated INC

    Bilingual IT Support Analyst

    1 week ago

    Reflex Integrated INC Toronto, Canada

    **Bilingual IT Support Analyst** · Who are we? Reflex Integrated Inc. is a leading Canadian based IT service provider. We provide end to end IT solutions to support existing and growing business needs for clients across North America. · Why join us? Come join a collaborative cult ...

  • First National Financial

    Associate Analyst--bilingual

    1 week ago

    First National Financial Toronto, Canada

    We are hiring a Bilingual Associate Analyst, Commercial Servicing · **Reporting To**: Associate Director and Team Lead, Commercial Servicing · **Full-Time/Part · - Time**: Full-time · **Posting Date**: March 13, 2024 · **Closing Date**: March 27, 2024 · **Hours of Work**: 8:30 a. ...

  • Prefera Finance Ltd.

    Bilingual Credit Analyst

    1 day ago

    Prefera Finance Ltd. Etobicoke, Canada

    **Le Role** · Parlez-vous couramment l'anglais et le français? Possédez-vous de l'expérience en matière d'analyse de crédit associée à de solides compétences interpersonnelles, organisationnelles, de négociation et de prise de décision ? Si oui, nous avons une nouvelle opportunit ...

  • Intellifi Corporation

    Bilingual Business Analyst

    5 days ago

    Intellifi Corporation Toronto, Canada

    The commercial software division within Intellifi is the leading provider of mortgage valuation and software for the commercial real estate finance industry in Canada. Our clients include some of Canada's most prominent financial institutions, investment managers and pension fund ...

  • Laurentian Bank

    Bilingual Accounting Analyst

    5 days ago

    Laurentian Bank Toronto, Canada

    Seeing beyond numbers · **TM** · At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a bro ...

  • Manulife

    Bilingual Payroll Analyst

    1 week ago

    Manulife Toronto, Canada

    **_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To he ...

  • Scotiabank

    Bilingual Claims Analyst

    1 day ago

    Scotiabank Toronto, Canada

    Requisition ID: 189059 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Purpose** · Contributes to the overall success of the Fraud Claims & Support Services team in Canada for the resolution and · processing of all card ...

  • Meltwater Group

    Bilingual Media Analyst

    6 days ago

    Meltwater Group Toronto, Canada Part time

    **Description** · Are you an insatiable reader? Are you constantly staying on top of current events? Do you have experience working with digital content? Are you fluent in both English and French? Meltwater is seeking a committed and detail-oriented individual with a passion for ...

  • Nova Networks

    Bilingual Service Desk Analyst

    1 day ago

    Nova Networks Toronto, Canada

    NOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams a ...