Facility Manager - Ottawa, Canada - ISS Facility Services (US)

ISS Facility Services (US)

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Key Purpose
The

Facility Manager plans, organizes, and directs all facility operational, soft, and hard service-related activities to achieve the facility objectives, while working within corporate standards of quality, for our client, IKEA. The Facility Manager interfaces with direct reports, vendors, local stakeholders, and key clients. The results and performance of these activities will be reported directly to their supervisor, the Senior Operations Manager or Regional Operations Manager.

Success Criteria

Clear linkage between OneISS vision, transformation, and business excellence
Ability to work within tight timelines
Participate and embrace the development opportunities within group
Ability to guide colleagues in embracing process improvement measures
A drive to creative problem solving for new challenges
An interest in standardizing solutions to recurring challenges

Key Areas of Collaboration and Influence

Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively and participate in project groups and meetings as required
Transfer best practice
Use the account successes to promote and further develop ISS
4+ years management experience in a Facility Management Operations/Engineering role with a strong emphasis on customer service
Experience leading/managing frontline teams meeting operational SLA's and compliance requirements
Demonstrates strong skills in: Communication, Decisionmaking, Leadership, and Problemsolving
Demonstrates professional and political aptitude
Strong computer proficiency skills (Excel, PowerPoint, Word, Outlook, CMMS Systems, BMS systems)
Experience managing operational budgets and following general accounting principles.
Experience creating Capital Budgets and reporting
Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved
Demonstrate skills in all areas related to the maintenance and operations of Mechanical, Electrical, and Plumbing systems found in retail, warehouse, and office property types
Must possess valid state driver's license and be comfortable driving to multiple site locations through a week
Must have knowledge of basic mathematical concepts to calculate ROI's, create proposals, create cost savings programs, and adhere to operating budgets
LEED AP, CFM or CPM credentials a plus
Bachelor's degree in Management, Facilities, Engineering, Construction, Business or related field a plus
Role is expected to be on customer premises during working hours

Key Accountabilities

Highly visible and typically the main point of contact for local site employees, key visitors, vendors, key stakeholders, and ISS employees
Single Site or Multi-Site responsibility across a designated region with various building use types (retail store, distribution center, and office)
Drive a culture of proactivity and contribute in a positive way to the facility operations to effectively prevent or address potential problems
Lead and support ISS service lines across hard, soft, and operational services to achieve overall customer success; empower teams to embody the OneISS (one team) methodology of operation by promoting cross skilled training and ways of working
Advise the client and ISS regional leadership on decisions relating to facilities operations and performance
Supervise/Manage on site supervisors, employees, technicians, and subcontractor service providers in relation to their daytoday facility requirements
Manage all service contracts for the facilities ensuring that contract specification is achieved and that any performance problems, errors, or omissions are remedied expediently
Ensure appropriate SLAs are followed relating to the performance of the facility portfolio in your region of responsibility
Ensure all health and safety requirements are established and followed by on site staff and subcontractors
Partner with Regional management on budget development and management of applicable spends related to site maintenance and development of facilities
Attend local and virtual meetings as required. Prepare reports as needed
Lead Team Board (all hands) meetings on site in partnership with Operations Supervisors
Lead by example and work directly with site employees to quality control our services
Support Senior and Regional Management on creation of 5year capital plans for all building assets across the portfolio
Support Senior and Regional Management on creation of appropriate maintenance program approach (PM & RM) in addition to management of accurate asset database
Drive a culture of innovation and creative problem solving by leveraging current industry trends, business intelligence, data, and reporting to ultimately drive customer satisfaction and operational resilience and efficiencies
Manage planned and adhoc ma