Senior Service Designer - Toronto
2 weeks ago

Job summary
We are looking for a Service Designer & Researcher to join our Member Experience (MX) team,focused on understanding our members needs and improving our services.
This role sits at the intersection of member research, service design,
clinical collaboration, and future-state experience definition.
We will help us deeply understand member needs, uncover root causes of experience breakdowns,
and design North Star service journeys that guide how Dialogue evolves its care experiences over time.
- Understand Members Beyond the App
- Fundamental system thinker who designs across journeys,
- Demonstrated ability to synthesize messy qualitative and quantitative inputs into clear compelling experience narratives insights.
Job description
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