Technical Implementation Specialist, Workplace - Québec, Canada - Draeger Medical Canada Inc.

Description

Professional Services - Draeger Medical Canada Inc. - Job-ID V

Montreal

Vollzeit


The Job Responsibilities
At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees' lives.

They are the essence of our company, and without them, we would not be what we are today - a world leader in medical and safety technology.

We are searching for people who want to join us in building "Technology for Life".


Main Accountabilities:

• Acts as technical consultant in field implementations and service escalations for Workplace Infrastructure products.
• Attends preinstallation site visits and provides ongoing technical guidance as requested by General Contractor (structural/mechanical/electrical reviews).
• Works closely with other Field Service personnel, Technical Support and Engineering to resolve issues and facilitate development and cross training of other personnel.
• Works closely with Project Managers, Clinical and Technical peers as well as Sales to assess customer environment, recommend technical strategy for implementation of products for optimal results to customer optimizing their use of our equipment.
• Assists in the technical portions of RFP's including providing expertise and completing technical specifications.
• Acts as technical expert and provides 3rd level technical support to service team and hospital personnel as required; escalates field issues that cannot be resolved on the local level to the appropriate BU/Competency Center.

- "On-call" outside of normal working hours to provide emergency service.


Your Qualifications

Education:

• Biomedical, Mechanical and/or Electrical, certification or equivalent

Related Experience:

• Minimum of 5 years of experience in lead technical support role required.

Special Competencies/Certifications:

• Proven technical skill and expertise for Draeger Medical products.
• Demonstrates aptitude for learning new technologies and/or instructing others.
• Effective communication skills (verbal and written).
• Bilingual (French and English) fluency preferred.
• Results oriented with quality focus.
• Team player with effective interpersonal skills who can work effectively with personnel in various departments, at various levels and in various locations to achieve the objectives of the organization.
• Consistently demonstrates professionalism
• Demonstrated commitment to customer satisfaction
• Ability to operate hand tools and work with mechanical parts. Must be able to read and understand diagrams and schematics.
• PMP or other project management experience is desirable.
• Valid Driver's License and acceptable driving record.
• Valid international travel documents

Working Conditions:

• Must be able to work in a hospital environment.
• Lifting and carrying objects under 70 lbs. Heavier objects would require additional assistance.
• Standing, walking, sitting.
• Grasping and manipulating objects.
• Use of ladders and various lift equipment.
• Work usually in a climatecontrolled environment.
• Travel by vehicle or air to customer locations involving routine hazards estimated to be 50% or greater, as necessary.

The Dräger Workplace

In North America, Draeger employs over 1,500 employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger's exceptional portfolio of Medical and Safety products and solutions.

Who we are

What we offer

If you have any questions, please contact
Anna Phillips

USDraegerCareers.
C.US