Junior Service Advisor - Sechelt, Canada - Sunshine Coast GM

Sunshine Coast GM

Verified Company

Sechelt, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you have what it takes to join one of Canada's Best Managed Companies?
Sunshine Coast GM has an opening for a Junior Service Advisor to join their growing team. If you have a proven track record of success as a Junior Service Advisor and are looking for a fun, positive team environment, we want to hear from you

About the Role:

Junior Service Advisor is responsible for the customer experience resulting in customer satisfaction as well as customer retention.

To achieve this, they must have some service knowledge and how they benefit the customer's lifestyle and automotive maintenance needs.

Schedule:
Full-Time/
Monday - Friday/ 8:00 AM - 4:30 PM

Wage:
$19 - $25/hour (depending on experience)

What We Offer:

***- In-house training

Among the best pay in the automotive industry
Closeknit team in an exciting environment
Extended Health Care
Dental
RRSP
Employee Assistance Program
Paid time off

Who You Are:

***- Minimum 1 years of recent experience as a Junior Service Advisor is an asset

OEM Brand Dealer experience is preferred
Superior customer service skills with the desire to exceed expectations
Outstanding attention to detail and organizational skills
Valid Class 5 driver's license with a clean driver's abstract
Strong communication skills
Positive attitude

What Your Day Will Look Like:

Provide the highest level of customer service to all Service clients. Greet customers and understand their needs and concerns or service requests, and record the details accurately.
Coordinate with technicians and Service Manager and recommend repairs and maintenance based on the discussions. Verify warranty and service contract coverage by examining records and explain any provisions and exclusions to customers
Prepare service work orders, enter repair orders into service database system and monitor progress
Practice a consistent and thorough follow up process to ensure customers are kept up to date on vehicle condition and status. Conduct after service follow up calls with the customers to ensure their satisfaction, address any concerns or issues, and provide advice and tips for maintaining their vehicle in good condition.
Arrange pick/drop off of guest vehicles when needed
Coordinate courtesy vehicles
Manage preowned vehicle reconditioning
Communicate customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file

About Us:

Trotman Auto Group is an industry-leading, diversified dealer group representing fourteen major OEM brands through twelve dealerships located across British Columbia.

We have been recognized as one of Canada's Best Managed Companies for overall business performance, innovation, and sustained growth. Our vibrant culture is the fabric of our world-class team of automotive professionals.

**#INDLOW