Jobs

    Full Time Associate Required - Canada - Carrier Corp

    Carrier Corp
    Carrier Corp Canada

    1 week ago

    Default job background
    Full time
    Description
    Client Support Associate – Technical Writing page is loaded Client Support Associate – Technical Writing

    Apply locations LOC13089:
    366 Adelaide Street West, Suite 301 Toronto, ON M5V 1R9 time type Full time posted on Posted Yesterday job requisition id Country:

    LOC13089: 366 Adelaide Street West, Suite 301 Toronto, ON M5V 1R9 Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.

    We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.

    The Fire and Security group represents a comprehensive product portfolio to protect buildings, people, and assets.

    We provide innovative security products that include advanced software and hardware, IP solutions, wireless communications, electronic locking systems, mobile applications, and fire suppression and detection systems.

    Currently we are part of Carrier Fire & Security.
    BrokerBay is an exciting new product within the Fire and Security business.

    BrokerBay is an advanced cloud-based ecosystem designed to replace the clunky legacy systems previously used by brokerages across North America.

    As one of the fastest-growing real estate start-ups in Canada, there's no better place to be if you're looking for a dynamic work environment with plenty of room to flex your professional muscles.

    You can find us innovating (or playing ping pong) at our shiny downtown Toronto office as we transform the real estate landscape one feature at a time.

    BrokerBay has a permanent, full-time opportunity for a Client Support Associate – Technical Writing who can build cross-functional and client relationships, write customer-facing documentation, resolve client issues, analyze trends, and provide product insights.

    This position is 3 days in office & 2 days at home hybrid setup for someone residing within the GTA and willing to work in Downtown Toronto.

    responsible to write / edit / enhance technical documents as the BrokerBay Platform is enhanced every two weeks
    Simplify complex concepts into end user friendly language and be concise in exchanges with clients and internal parties
    Juggle competing responsibilities and deliver on projects with strong organization and timeliness
    Tackle unexpected technical and client issues professionally and promptly
    present well-thought-through solutions to improve upon these
    Analyze data trends to assist in optimizing our support channels and strategies
    2+ years experience in Customer/End User Technical Writing or SAAS Support

    Associate degree business or languages
    Bachelor's degree
    Experience using tools such as Zendesk, JIRA, Guru, and Microsoft Office
    Project management and problem-solving skills
    Experience troubleshooting technical issues
    Excellent English verbal and written communicator
    Experience writing customer-facing documentation

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

    At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable.

    We're constantly growing, seeking out talented, likeminded people who are committed to our primary duty:
    to be the world's first choice in security, shipping and HVAC technology.
    #
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