- Diploma in business, information technology, communications or marketing
- An equivalent combination of education and experience will be considered
- Knowledge of Salesforce, learning management systems and project management tools Experience
- Minimum 3 years' experience in , customer service or sales role
- Heart & Stroke certification, or CPR training an asset
- Experience in the not-for-profit sector would be an asset
- Experience providing administrative support Skills
- A professional and exceptional customer first approach.
- Excellent interpersonal and communication skills (both written and verbal) with the talent for communicating in a mature and professional manner.
- Administrative and organizational skills with strong attention to detail.
- Excellent creative and thinking skills.
- Understands the importance of brand image and promoting value through a great customer experience.
- Ability to effectively promote opportunities and partnerships.
- Proven ability to relate to and engage diverse groups of people.
- High level of ownership and accountability to goals, teamwork and following best practices.
- Demonstrated technical skills with Salesforce, Docebo and/or other LMS platforms.
- Comprehensive working knowledge and skill in the Microsoft Office Suite.
- Flexible/adaptable, able to work in a fast paced, ever-changing environment; able to effectively manage a demanding schedule and prioritize responsibilities.
- Proficient with remote technology, online and social platforms.
- French/English bilingual an asset What we offer
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Resuscitation Specialist, Customer Success - Calgary, Canada - Heart and Stroke Foundation of Canada
Description
Who we need
EducationAt Heart & Stroke, we make it a priority to foster a culture of caring by implementing practices and programs that foster respect, compassion, trust and attentiveness to our own and others' health and well-being.
In addition to a competitive salary, we believe that time off is integral to the personal health and wellness of our employees. We offer a generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1. We also provide competitive health, medical, dental and vision benefits, life insurance, disability benefits, an employee assistance program (EAP) and a defined contribution pension plan with employer matching. Our employees also enjoy a flexible hybrid working model and reimbursement for mobile phones and home office setup, as well as opportunities for professional development.
Resuscitation Specialist, Customer Success professionals in Calgary
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Elizabeth EJIOFOR
Customer Experience Specialist
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Ahmad Naseer
Human resource officer
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Freya Kwok
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Jenna Decker
Human Resources Professional
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Iryna Vizer
Office Assistant
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Ian Berg
Technical and Customer Support