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    Client Success Coordinator - Calgary, Canada - beBee Professionals

    beBee Professionals
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    Customer Support Representatives Freelance Customer Service / Support
    Description

    Job Title:
    Client Success Coordinator


    Location:
    Calgary, AB


    Company:
    beBee Professionals


    Job Description:
    We are looking for a Client Success Coordinator to join our team in Calgary.

    The successful candidate will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction with our products and services.


    The Client Success Coordinator will be responsible for:

    • Developing and maintaining relationships with clients
    • Responding to client inquiries in a timely manner
    • Identifying and resolving customer issues
    • Developing and implementing strategies to improve customer satisfaction
    • Analyzing customer feedback and providing recommendations for improvement
    • Assisting with the development of customer service policies and procedures
    • Developing and delivering customer service training
    • Monitoring customer service metrics
    • Assisting with the development of marketing campaigns
    • Developing and managing customer loyalty programs
    • Assisting with the development of customer service reports
    • Other duties as assigned

    Requirements:

    • Bachelor's degree in Business Administration, Marketing, or a related field
    • At least 3 years of customer service experience
    • Excellent communication and interpersonal skills
    • Strong problem-solving and analytical skills
    • Ability to work independently and as part of a team
    • Proficiency in Microsoft Office Suite
    • Knowledge of customer service software
    • Knowledge of customer service best practices

    Benefits:

    • Competitive salary
    • Comprehensive benefits package
    • Flexible work schedule
    • Professional development opportunities
    • Opportunity to work with a dynamic and innovative team
    If you are interested in this position, please apply on beBee today

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