Program Manager, Automation - Vaughan, Canada - Engineering Search Firm Inc
Description
SUMMARY:
Working in a team of designers/engineers/service technicians, the Program Manager will play a critical role in technical sales, customer relationship management and project management in the realm of custom automated machinery.
The role requires direct interaction with Customers, Sales and Operations Teams to deliver and manage orders for the business.MAJOR RESPONSIBILITIES:
Management of program scope, technical requirements and timelines including leading order kickoff for customer orders.
Ensure necessary order information is obtained from customers
Attend design reviews and ensure scope compliance.
Follow through with customer complaints to successful resolution until system buy-off
Manage milestones, updates, and follow projects and orders to completion.
Back up the Automation Business Manager as required.
MINIMUM QUALIFICATIONS:
TECHNICAL KNOWLEDGE/EXPERIENCE
Post-Secondary education - Completion of College or University in Bachelor's degree in Engineering, Business, or related field preferred.
Proven knowledge of industrial automation and control systems
Strong communication and computer skills
Excellent knowledge of MS Office; working knowledge of program/project management software.
Able to view 3D models, 2D drawings, and electrical schematics
Fluency in Spanish is an asset
Some travel might be required
Decision Making:
Utilizing an effective process to make decisions
Teamwork:
Working effectively with others
Analytical Skills:
Strong analytical and problem solving aptitude. Attention to detail
Interpersonal Skills:
Effectively communicating, building rapport and relating well to people. Frequently able to speak with customers
Versatility:
The ability to work on multiple projects simultaneously
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