Product Lead - Winnipeg, Canada - Manitoba Hydro
Description
PRODUCT LEAD
Winnipeg, MB
_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_
_ Great Benefits_
- Competitive salary and benefits package.
- Definedbenefit pension plan.
- Nineday work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
- and community.
- Flextime and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on
Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment and customer service.
Manitoba Hydro is seeking a dynamic and experienced Product Lead to join our Customer Care Division. You will be responsible for
the overall, end-to-end, creation and implementation of the product development process including product research, business case,
strategy, roadmap, conceptualization, and integration of new digital products, channels and technologies. Reporting to the Director
of Customer Care, you will collaborate closely with cross-functional teams to deliver innovative solutions that enhance the overall
customer experience. This role is accountable for the overall leadership and strategic direction of new and existing products and
services to meet the evolving needs of Manitoba Hydro customers.***
_Responsibilities_
- Develop and execute a comprehensive product strategy aligned with the organization's goals and objectives.
- Lead the evolution of the product(s) development within the business, including key development. opportunities and
KPIs (Key Performance Indicators).
- Lead the endtoend product development lifecycle, from concept to launch, ensuring timely delivery of highquality products;
- Lead enhancement efforts leveraging existing technology, such as Genesys contact handling, to optimize customer care
- Stay updated on emerging technologies, industry trends, and best practices to recommend innovative solutions for enhancing
- Conduct market research, customer interviews, and usability studies to gather insights and validate product concepts.
- Support the development and execution of change management plans for product or feature launches and enhancements to
- Accountable for delivering specific KPIs related to the customer care division, such as service level, response time, customer
- Establish performance targets and work with crossfunctional teams to develop strategies and initiatives that drive KPI (Key
- Performance Indicators) attainment.
- Collaborate with the Director of Customer Care to present product plans, progress, and recommendations to senior leadership
- and other stakeholders.
- Collaborate with crossfunctional teams, including design, engineering, marketing, and customer support, to define product
- requirements and specifications.
- Collaborate with internal stakeholders and external vendors to evaluate potential solutions, perform costbenefit analyses, and
- Build productrelated performance dashboards, analyze key metrics and share insights to identify areas for improvement and
- optimization.
- Stay informed about emerging technologies, industry trends, and customer preferences to drive continuous product
MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY
Reference Code:
CO
_ Qualifications_
- A fouryear degree from an institute of recognized standing, plus five years of related product management experience, which
- OR
- A twoyear diploma in Business Administration or a related discipline from an institute of recognized standing, plus seven
experience.
- Will be an adaptable team player with high initiative and strong analytical and business writing skills.
- Strong understanding of agile product ownership/management and value delivery.
- Strong interpersonal skills, with the ability to motivate peers and provide functional leadership in other areas of the
- Great communicator who can summarize complex technical topics for all stakeholders
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