Inside Sales Representative - Montreal, Canada - Career Connections Canada Inc.

Career Connections Canada Inc. Montreal, Canada

6 days ago

Description

Représentant des ventes internes

Sales and Account Management

Contacting customers directly to get an understanding of their current business needs.
Call on and relationship build with dormant customer accounts that no longer purchase.
Generate new sales of products into existing, dormant, and new retail pharmacy accounts.
Manage assigned base of customers not currently ordering from with minimal sales activity.
Distribute larger sales opportunities to outside Sales team.
Call on new pharmacy accounts.
Utilize effective sales pitch.
Identify promotions that best suit the customers' needs and win their business.
Work cross functionally with Sales Directors, and Marketing.

Customer Satisfaction & Skills

The Inside Sales Rep will be the 1st point of contact for their customer base.
Inside sales reps will need to be able to speak in a friendly, professional way to customers and potential customers, listening to their needs and helping communicate options for them.
Customers with direction on ordering and return process utilizing the process, policies and forms available.
Pass on all Customer orders and returns in a timely manner to CSRs.
Work with Outside Sales Reps to book product demos at existing, new, and dormant accounts.
Managing customer expectations and transferring any escalated issues to sales rep and management when necessary.
Assist Customer Service with communication and transaction modification for customers with backorders and/or item number changes.

Product Knowledge

Maintains essential technical knowledge of all pertinent products that includes consumables and general knowledge of capital systems.
Continually build technical knowledge of all products
Understand all current sales strategies including sales discounts, promotional incentives, etc.
Increase awareness of sales strategies, new product introduction, and skill development by attending meetings, self-learning, and training opportunities.
Report any known adverse events related to product use to a superior.

CRM Maintenance

Create and maintain new and existing customer account information. Example, Company profile and contact information.
Record and track all Sales activities.
Maintain accurate records of all communication with potential or existing customers including follow-up notes, customer contact information and primary decision maker.
Enter all new leads received as well as possible prospects.
Work closely with other members to ensure compliance to data inputs.

Other:

Provide backup order entry support to customer service during high volume times.
Occasional field visits to customer sites and or in collaboration with outside sales.
Assist with marketing campaigns and promotions.
Prepare mailouts and send them to customers.
Participate in team activities.
Quarterly check-ins to assess progress and receive feedback.
Look for opportunities to create or improve work processes.

Must have 2 years of Inside Sales Experience in the Healthcare or Retail Pharmacy sector.

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